Hannah Berube
Vitas Hospice
Ocklawaha,USA
10
years of professional experience
Dedicated Patient Care Secretary with a proven track record at Vitas Hospice, excelling in patient scheduling and insurance verification. Demonstrates strong organizational skills and a commitment to patient confidentiality, ensuring seamless communication and efficient care delivery. Proficient in electronic health records, enhancing operational efficiency and patient satisfaction.
Work History
Receptionist
8 Months- Managed patient scheduling and appointments, ensuring timely access to care.
- Coordinated communication between medical staff and patients, enhancing service delivery.
- Processed insurance claims and verified coverage, streamlining administrative workflows.
- Maintained organized patient records using electronic health record systems for accuracy and compliance.
Patient Care Secretary
1 Year 2 Months- Managed patient scheduling and appointments to optimize care delivery.
- Coordinated communication between patients, families, and healthcare teams to ensure continuity of care.
- Maintained accurate patient records using electronic health record systems for compliance and efficiency.
- Assisted in processing insurance documentation, verifying eligibility, and facilitating billing procedures.
Patient Care Representative
1 Year 11 MonthsPatient Care Representative
10 Months- Assisted patients with appointment scheduling and insurance verification processes.
- Provided accurate information regarding services and procedures to enhance patient understanding.
- Managed patient inquiries through various communication channels, ensuring timely responses.
- Collaborated with healthcare providers to streamline patient flow and improve service delivery.
Customer Service Cashier
3 Years 9 Months- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer balances throughout shifts.
- Collaborated with team members to ensure smooth store operations.
- Resolved customer complaints promptly to enhance satisfaction levels.
Education
High School Diploma
Skills
Strong organization
Patient confidentiality
Insurance verification
Appointment scheduling
Medical records management
Healthcare software
Medical terminology proficiency
Strong organizational skills
Customer service
Professional telephone etiquette
HIPAA compliance
Telephone customer support
Patient check-in
Medicare/Medicaid
Patient scheduling
Electronic health records
Timeline
Receptionist
Florida Cancer Specialists
02.2026 - CurrentRead More
Patient Care Secretary
Vitas Hospice
08.2025 - CurrentRead More
Patient Care Representative
Orlando Health
12.2021 - 11.2023Read More
Patient Care Representative
Mid Florida Eye Center
12.2020 - 10.2021Read More
Customer Service Cashier
Publix
02.2017 - 11.2020Read More
Liberty Christian Prep
High School Diploma
Read More