HANNAH BIRKE
Merrick,NY
Summary
Driven customer service professional highly regarded for generating revenue and creating innovative solutions to business problems. Increase satisfaction and retention rates by rapidly identifying unique needs and establishing rapport. Organized and a keen eye for detail, with demonstrated ability to support multiple initiatives simultaneously. Leverage strong communication skills to foster long-lasting relationships with colleagues, clients, and stakeholders. Thrive in fast-paced, collaborative, and diverse environments.
Overview
4
4
years of professional experience
Work History
FLIER EXPERIENCE AGENT
BLADE
NEW YORK , NY
2022.01 - Current
- Interface with passengers to assist them with check-in, tagging/weighing luggage, and special service requests
- Guide passengers in safely boarding and deplaning seaplane flights
- Bridge communications with pilots regarding flight schedule organization/adherence
- Organize the outdoor lounge and transport furniture
- Monitor the lounge's inventory of beverages and other necessities
- Enforce full operational adherence to company protocols, policies, and quality standards, as well as relevant laws/regulations.
RESERVATIONIST
BEAUTIFUL PEOPLE NEW YORK
MERRICK , NY
2021.01 - 2022.01
- Greeted incoming clients in a warm and professional manner; assessed their needs and provided directions or recommendations
- Demonstrated up-to date knowledge of new/existing products and services, as well as temporary promotions
- Coordinated the schedule of appointments requested in person or via phone/email/message
- Ensured the availability of reception area supplies and other inventory
- Executed transactions using a variety of payment methods
- Developed and published content on multiple social media pages (e.g., Instagram, Tiktkok)
- Performed data entry to ensure accurate and complete client records
- Collaborated with teams in other functional areas to assure full coverage and resolve issues.
OWNER/MANAGER
HAN'S COOKIE JAR
MERRICK , NY
2020.01 - 2022.01
- Conceptualized new flavors/recipes/menus to grow revenue and customer base
- Documented and fulfilled orders for established offerings and custom designs
- Processed cash/Venmo transactions accurately and efficiently
- Delivered exceptional customer service in all interactions with a high degree of professionalism
- Oversaw store cleanliness to promote sanitation and prevent cross-contamination
- Prepared the necessary ingredients for baking, including the machines and utensils
- Supervised the store's social media page, including content creation and follower engagement.
INTERN
SPECIAL OLYMPICS NEW YORK
LONG ISLAND , NY
2023.01
- Conducted prospecting to qualify potential business sponsors and donors; documented probability in Excel sheets
- Supported the planning and execution of fundraising events; contributed to fundraising goals through multiple forms of outreach (e.g., calls, texts, emails)
- Attended meetings with high-level leaders to discuss required actions and implement changes.
Education
BACHELOR OF SCIENCE IN HUMAN SERVICES, CONCENTRATION IN CLINICAL STUDIES -
University of Delaware
Skills
- Cross-Functional Collaboration
- Business Development
- Front Desk Reception
- Social Media Management
- Schedule Coordination
- Inventory Oversight
- Data Management
- Customer Service
- Event Planning
- Organizational Skills
- Problem-Solving
Affiliations
I am in Sigma Kappa Sorority at University of Delaware. I held a position from November 2022-2023 as the Public Relations Chair.
Technical Proficiencies
Slack. That is the only one I have used from the list you provided. Do you have any others?
Hobbies and Interests
Social Media, Fashion, do you have other ideas similar to these?
Timeline
INTERN
SPECIAL OLYMPICS NEW YORK
2023.01
FLIER EXPERIENCE AGENT
BLADE
2022.01 - Current
RESERVATIONIST
BEAUTIFUL PEOPLE NEW YORK
2021.01 - 2022.01
OWNER/MANAGER
HAN'S COOKIE JAR
2020.01 - 2022.01
BACHELOR OF SCIENCE IN HUMAN SERVICES, CONCENTRATION IN CLINICAL STUDIES -
University of Delaware
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