Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Bland

Clarksville,PA

Summary

Tireless case manager with 4+ years of experience. Handles individual clients and supports colleagues in proper implementation of organizational policies and compliance with applicable laws and regulations. Aiding community members in navigating troubled waters to arrive at sound solutions.

Overview

7
7
years of professional experience

Work History

Case Manager

ELRC Region 4
01.2019 - Current
  • Developed and implemented comprehensive case management plans to address 150-200 families.
  • Assisted clients in navigating childcare needs and reliable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Provided guidance and support to 9 staff members.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, and written correspondence.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.

Fiscal Administrative Assistant

CCIS-Fayette & Greene Co.
11.2016 - 09.2018
  • Answered multi-line phone system, routing calls, delivering messages to 6 staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system for 2 counties to improve document organization and management.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system entered data and completed other clerical tasks.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Education

High School Diploma -

PA Cyber Charter
Greensburg, PA
06.2014

Skills

  • Conflict Resolution
  • Telephone Etiquette
  • Multitasking and Organization
  • Attention to Detail
  • Administrative Support

Timeline

Case Manager

ELRC Region 4
01.2019 - Current

Fiscal Administrative Assistant

CCIS-Fayette & Greene Co.
11.2016 - 09.2018

High School Diploma -

PA Cyber Charter

Similar Profiles

CREATE PROFILE
Hannah Bland