Hannah Heffern
Palm Coast
Summary
Highly driven marketing admin with extensive experience in team training and engagement. Expertise in coordinating promotional events and optimizing administrative processes to support sales objectives and quarterly goals. Committed to fostering collaboration and enhancing team performance.
Overview
9
9
years of professional experience
Work History
Satellite Marketing Administrative Assistant
Total Quality Logistics Inc.
Daytona Beach, FL
07.2024 - Current
- Coordinate marketing initiatives to enhance brand visibility and engagement across multiple channels.
- Manage scheduling and logistics for promotional events, ensuring seamless execution and compliance with corporate standards.
- Develop and maintain comprehensive marketing databases to streamline communication and tracking of client interactions.
- Assist in drafting marketing materials, including presentations, newsletters, and social media content, supporting campaign objectives.
- Streamline administrative processes, enhancing workflow efficiency within the marketing department through process optimization strategies.
- Provide training support for new team members on marketing tools and systems, fostering a collaborative learning environment.
- Creating and maintaining leadership data metrics and numbers to keep team up to date on sales team performance
- Day 1 New hire onboarding process, ensuring new hires are welcomed and greeted in a professional manner and set up for success Serve as the main point of contact for new employee's questions/needs
- Handle comprehensive calendar administration, including scheduling , meeting coordination , event planning and booking travel for all of office leadership
- Handle all communication of office issues to facilities team , by labeling and marking floor plans of in detail issue
- Preform administrative office candidate shadows for future hiring
- Gather employee feedback and make engagement recommendations to office leadership
- Execution of local and companywide Events/Engagement, including TQL Cares initiatives, to drive employee engagement and morale
- Monitor the overall presentation of office including brand standards, cleanliness, and other building visual
- Maintain new hire welcome kits, ordering replacements as necessary, and coordinate mentor pairings with leadership for sales, remote and sales support new hires
- Educate sales floor and sales leadership on available sales marketing material and tools
- Capture office events and activities through photos and video for marketing use
- Travel to other Satellite offices to provide in-person support with Marketing needs
- Serve as on-site liaison between HQ and satellite offices, helping communicate up to HQ and support as needed
- Train office personnel on best practice in hospitality, greetings, and available resources that can support
Lead Sales Manager / Assistant Team Leader
Pura Vida Medical Spa
Fleming Island, FL
05.2023 - 07.2024
- Led sales team to achieve quarterly targets through effective strategy development and implementation.
- Mentored junior sales staff, fostering skill development and enhancing team performance.
- Analyzed market trends to identify new business opportunities and refine sales approaches.
- Developed training programs that improved product knowledge and customer engagement techniques.
- Resolved escalated customer issues quickly and professionally
- Collaborated with marketing teams to develop and promote sales materials and campaigns
- Managed a team of 10+ sales representatives in a fast-paced environment
- Analyzed customer feedback data to inform product development team
- Monitored daily,weekly, and monthly performance metrics to ensure targets were met
Assistant Manager
Honest Heating & Air
Bunnell, FL
06.2017 - 04.2023
- Led team in executing HVAC service plans, ensuring timely completion and customer satisfaction.
- Developed training materials to enhance staff knowledge of heating and air conditioning systems.
- Streamlined scheduling processes, improving operational efficiency and reducing customer wait times.
- Conducted performance evaluations, providing constructive feedback to foster employee development.
- Maintained office supplies & HVAC Inventory
- Handled expense reports for each employee & management
- Greeted visitors in a professional manner and assisted with their needs
- Trained office personnel in administrative procedures and daily tasks to ensure efficiency and consistency
Education
Bachelor of Science - Business Administration And Marketing
Southern New Hampshire University
Hooksett, NH06-2028
High School Diploma -
Flagler Palm Coast Highschool
Palm Coast, FL05-2019
Skills
- Product marketing
- Sales support
- Strong interpersonal and communication skills
- Ability to engage and train teams
- Understanding of marketing campaign concepts and metrics
- Highly driven with even stronger work ethic
- Proven ability to take ownership while jumping headfirst and seeing tasks through completion with little to no oversight
- Fast learner, capable of spearheading multiple projects or programs simultaneously with extreme attention to detail
- Shows resilience and adaptability when problem-solving
- Proficient with the MS Office Suite – Outlook, Excel, PowerPoint
- Confident in Morale and team boosting
- Highly organized and professional
- Highly efficient in verbal and written communication
Timeline
Satellite Marketing Administrative Assistant
Total Quality Logistics Inc.
07.2024 - Current
Lead Sales Manager / Assistant Team Leader
Pura Vida Medical Spa
05.2023 - 07.2024
Assistant Manager
Honest Heating & Air
06.2017 - 04.2023
Bachelor of Science - Business Administration And Marketing
Southern New Hampshire University
High School Diploma -
Flagler Palm Coast Highschool