Hannah B. Rankin

• Advised veterans, active-duty service members, reservists, and eligible dependents on education benefit eligibility and application processes.
• Certified student enrollments and changes for VA education benefits in compliance with VA regulations and institutional policies.
• Resolved benefit discrepancies by coordinating with students, the U.S. Department of Veterans Affairs, and campus departments.
• Advised students on academic pathways and degree requirements to meet VA eligibility entitlements.
• Maintained accurate student records and documentation while safeguarding confidential information.
• Provided support and guidance to students experiencing academic and personal troubles.
• Interpreted and applied federal regulations, institutional policies, and VA guidance to ensure program compliance.
• Conducted outreach and educational presentations to promote awareness of veterans' education benefits and available campus resources.
• Collaborated with admissions, financial aid, registrar, and academic departments to support student success.
• Executed event planning, organization, and coordination for campus activities targeting veteran and military-affiliated students.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Directed recruitment and training processes for 1-3 work study students. Oversaw task assignment and developed work schedules to optimize team efficiency.

Provided ongoing support for current and prospective students with all questions regarding higher education, tuition, and career planning.

• Advised students on academic programs and course selection to meet graduation requirements.
• Developed and implemented individualized academic success plans for diverse student populations.
• Specialized in working with active duty soldiers using tuition assistance along with veterans and their VA benefits.
• Coordinated creation of videos for marketing team, enhancing student access to resources during pandemic.
• Maintained an expanded knowledge and proficiency with UMGC systems to include, peoplesoft, salesforce , zoom, and Microsoft teams.
• Managed student caseloads effectively fostering strong relationships with advisees through regular communication and check-ins.
• Assisted with the interview process of new employees by reviewing resumes and being a part of interview process and training.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Maintained and gained knowledge and proficiency in Orangetheory Fitness's mission to benefit our studios success and growth.
• Maintained social media, to include Instagram and Facebook to promote upcoming events.
• Worked both independently and on a team to ensure the success of company and meet deadlines.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

• Greeted and directed students with extraordinary customer service via walk-in; answered phone calls and corresponded via email for admissions, registration, financial aid, student account information National Testing Center information and textbook orders.
• Provided guidance and support to students as an advisor and administrator, enhancing their academic experience.
• Maintained positive relationship with education center staff, National Testing Center, and professors.
• Cultivated positive relationships with education center staff, National Testing Center, and professors to support student success.
• Organized table setup for promotion of upcoming registrations and classes being held face to face and hybrid.
• Worked in diverse communities and cultures, improving communication and work efficiency.