Hannah Bridgeman
Gresham,OR
Summary
Detail-oriented veterinary assistant with proven abilities in payment processing and patient scheduling. Adept at maintaining accurate medical records and enhancing clinic workflow, contributing to improved patient experiences and operational efficiency.
Experienced with veterinary office procedures and client care. Utilizes excellent communication and organizational skills to facilitate smooth operations. Knowledge of medical terminology and record-keeping ensures accurate and efficient practice management.
Experienced with animal care and clinical support. Utilizes skills in assisting with veterinary procedures and maintaining a sterile environment. Knowledge of animal handling and client communication ensures smooth operations and high-quality service.
Overview
7
7
years of professional experience
Work History
Veterinary Receptionist/ Veterinary Assistant
CPC Gresham
Gresham, OR
05.2023 - Current
- Provided exceptional customer service, addressing client inquiries and concerns with professionalism.
- Coordinated communication between veterinarians and clients regarding treatment plans and follow-ups.
- Maintained accurate patient records using veterinary software systems for efficient data management.
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Assisted in processing payments and managing transactions to ensure seamless financial operations.
- Implemented inventory tracking processes for medical supplies, reducing waste and ensuring availability.
- Trained new staff on reception protocols and customer interaction techniques to enhance team performance.
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Entered data from pet records and office visits into computer system.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Monitored inventory levels and placed orders for office supplies when needed, ensuring uninterrupted daily operations.
- Helped patients complete necessary medical forms and documentation.
- Received and routed laboratory results to correct clinical staff members.
- Monitored patient vitals during procedures, providing timely updates to veterinarians for optimal care delivery.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Collected blood, urine, and fecal samples for laboratory analysis.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Cleaned, sterilized and maintained surgical instruments and equipment.
Executive Director
Atria Senior Living
Gresham, OR
08.2022 - 05.2023
- Managed food inventory, optimizing stock levels to minimize waste and reduce costs.
- Innovated new recipes, increased customer satisfaction and enhanced brand reputation.
- Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delivered excellent food quality and maximized customer satisfaction by preparing meals according to customer requests.
- Conducted regular evaluations of kitchen equipment and appliances, ensuring proper maintenance and timely replacement to maintain optimal operational efficiency.
- Developed custom menus for clients with specific dietary restrictions or preferences, ensuring their utmost satisfaction during their dining experience.
- Implemented staff training programs to improve culinary skills, teamwork, and overall productivity.
- Implemented special events promotions such as theme nights or cooking demonstrations to attract new clientele and boost sales revenues.
- Fostered a positive working environment among kitchen team members that encouraged collaboration, creativity, and open communication.
- Coordinated employee schedules and developed staff teams to boost productivity.
- Coordinated with marketing team to promote special events, resulting in increased bookings and revenue.
SOUS CHEF
Atria Senior Living
Gresham, OR
03.2022 - 08.2022
- Streamlined food preparation processes, improving efficiency in service delivery.
- Ensured consistency in food quality by monitoring cooking techniques and presentation standards.
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
- Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
- Increased kitchen productivity by optimizing workflow processes and delegating tasks appropriately within the team.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Coordinated with front-of-house staff to ensure cohesive dining experience, addressing any customer concerns with prompt and effective solutions.
- Assisted with menu development and planning.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Participated in food tastings and taste tests.
Office Manager
Atria Senior Living
Gresham, OR
03.2021 - 03.2022
- Facilitated communication between departments to foster collaboration and improve service delivery to residents.
- Managed vendor relationships, negotiating contracts to ensure cost-effective procurement of services and supplies.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Completed bi-weekly payroll for 20 + employees.
- Interceded between employees during arguments and diffused tense situations.
- Built strong relationships with residents, fostering community engagement through events and communication initiatives.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Provided exceptional customer service by promptly responding to inquiries and addressing concerns from both current residents and prospective clients alike.
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Distributed and followed up on tenant renewal notices.
- Cross-trained in and covered most of the facilities' positions when needed such as housekeeping, dishwashing, serving, table setting, prepping and cooking meals if we were short staffed or when help was needed.
Server
Atria Senior Living
Gresham, OR
05.2019 - 04.2020
- Delivered exceptional dining experiences by providing attentive service and ensuring resident satisfaction.
- Collaborated with kitchen staff to coordinate timely meal deliveries and accommodate special dietary needs.
- Supervised daily operations of dining room, ensuring high service standards and guest satisfaction.
- Trained and mentored new servers on menu knowledge and customer service techniques.
- Resolved guest complaints promptly, maintaining positive relationships and loyalty.
- Assisted management in inventory control, reducing waste through effective stock management practices.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Cultivated warm relationships with residents
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
- Assisted in the hiring and onboarding process for new servers, sharing valuable insights to help build a strong team.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Carried out complete opening, closing and shift change duties to keep the Dining Room working efficiently and teams ready to meet customer needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Bussed and reset dining tables after every service
Education
High School Diploma -
Sam Barlow High School
Gresham, OR06.2019
Skills
- Medical recordkeeping
- Client communication
- Payment processing
- Record request management
- Paper chart management
- Billing management
- Telephone etiquette
- Medication dispensing
- Appointment scheduling
- Employee training
Timeline
Veterinary Receptionist/ Veterinary Assistant
CPC Gresham
05.2023 - Current
Executive Director
Atria Senior Living
08.2022 - 05.2023
SOUS CHEF
Atria Senior Living
03.2022 - 08.2022
Office Manager
Atria Senior Living
03.2021 - 03.2022
Server
Atria Senior Living
05.2019 - 04.2020
High School Diploma -
Sam Barlow High School