Hannah Brightwell
Columbia,South Carolina
Summary
Highly driven General Manager experienced in implementing strategic approaches to drive profitability and sales. Recognized for excellence in relationship building and customer care. Successful leading, training and developing team members to foster a happy and motivated environment.
Overview
9
9
years of professional experience
Work History
General Manager
The Shoppes at Tapp's - LTC Hospitality Solutions
Columbia, South Carolina
08.2025 - Current
- Promoted internally within 1 year by optimizing visual displays, delegating tasks to a team, and training staff to execute sales seamlessly.
- Increased store revenue by refining budget and decreasing labor costs.
- Collaborated with finance to ensure accuracy of vendor payouts and reduce late rent payments by 50%.
- Recruited market vendors, establishing 50+ accounts within 90 days to expand product offerings.
- Worked to uphold employee satisfaction by holding accountability while openly recognizing achievements, with a 0% turnover rate.
- Developed a system of visual standards to execute impactful merchandising, and consistent brand representation.
General Manager
Icon on Taylor - LTC Hospitality Solutions
Columbia, SC
02.2024 - 08.2025
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Implemented data-driven workflows, growing revenue by 70% within the first year.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Fostered a positive and inclusive work environment, increasing staff satisfaction.
- Monitored website traffic by utilizing Shopify built-in SEO tools to boost online presence and increase engagement.
- Experienced in resolving technical issues during e-commerce site development, in a timely manner.
Server
Hall's Chophouse
South Carolina, South Carolina
02.2022 - 01.2024
- Anticipated table needs to enhance guests' enjoyment of each meal course.
- Collaborated with 45+ staff members to create memorable experiences for guests.
- Reviewed daily features and menu adjustments to ensure awareness of allergens and alternative suggestions.
- Participated in sommelier classes, expanding wine knowledge and pairings.
Sales Associate
Strictly Running
10.2017 - 01.2021
- Drove significant sales growth to enhance revenue.
- Collaborated with team to improve customer satisfaction scores through targeted initiatives.
- Cultivated long-term relationships with runners, fostering trust and loyalty among customers.
- Managed product education to ensure consistent knowledge of shoe science among staff.
- Experienced in B2B ordering for Brooks FT, Deckers, and New Balance.
- Assisted with timing races (5k, 10k, etc.) across the state of South Carolina, and learned problem-solving skills with computer coding and equipment troubleshooting to ensure accurate results and prompt access to results through the website.
Education
Some College (No Degree) -
Midlands Technical College
West Columbia, SCSkills
- Sales strategy development
- Sales forecasting
- E-commerce optimization
- Visual merchandising
- Inventory control
- Budget management
- Staff training
- Customer relationship management
Timeline
General Manager
The Shoppes at Tapp's - LTC Hospitality Solutions
08.2025 - Current
General Manager
Icon on Taylor - LTC Hospitality Solutions
02.2024 - 08.2025
Server
Hall's Chophouse
02.2022 - 01.2024
Sales Associate
Strictly Running
10.2017 - 01.2021
Some College (No Degree) -
Midlands Technical College