Hannah Briglio
Fort Worth,TX
Summary
Highly motivated individual continuously striving for personal growth with extensive customer service skills. Quick learner, knowledgeable in various computer programs and databases, including Microsoft Office, Wiki-Operations, and Jira.
Knowledgeable quality assurance tester with a robust background in quality assurance testing across various platforms. Proven ability to identify, document, and troubleshoot software issues, contributing to enhanced product reliability. Demonstrated expertise in manual and automated testing, ensuring high-quality deliverables through effective problem-solving and attention to detail.
Overview
6
6
years of professional experience
Work History
QA Tester
SpinPlay Games
Las Vegas, NV
07.2023 - Current
- Developed and executed comprehensive test plans to identify software defects and ensure quality standards.
- Analyzed test results, documented findings, and communicated issues effectively to development teams.
- Led root cause analysis for critical production issues, driving resolution strategies for future prevention.
- Coordinated with project managers to align testing timelines with product release schedules.
Senior Triage Specialist
Wipro
05.2021 - 09.2022
- General duties include: Subject matter expert on all facets of the teams tested product, on-boarding new hires, and creating documentation used by partners in facilitating further testing. Responsibilities also include creation of test case suites using a proprietary software and coordinating with other senior staff members to engage teams in cooperative project management. Achievements of note: created multiple tools for enhancing metric tracking for the team, created training program to on-board members of management in global initiative.
Triage Specialist
Wipro
01.2020 - 05.2021
- General duties include: triage tickets as they enter the queues, maintaining a high level of accuracy, using excellent communication skills to convey information, communicating with other teams to determine correct ticket ownership, bisecting regression tickets, training new employees, updating documentation as needed, and maintaining strict deadlines while producing quality work.
Education
Sociology
Louisiana State University
Baton Rouge, LA12-2010
Skills
- Functional testing
- Test planning
- Manual testing
- XML operation
- Collaborative team player
- Test case design
- Mobile testing
- User acceptance testing
- Cross-browser testing
- Performance testing
- Test management tools
Timeline
QA Tester
SpinPlay Games
07.2023 - Current
Senior Triage Specialist
Wipro
05.2021 - 09.2022
Triage Specialist
Wipro
01.2020 - 05.2021
Sociology
Louisiana State University