Hannah Brooks
Thermopolis,WY
Summary
Experienced Communications Officer with strengths in CAD dispatching, NCIC entry, and radio coordination. Known for calm decision-making, accurate incident documentation, and training new dispatchers.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Communications Officer
Thermopolis Police Department
Thermopolis, Wyoming
09.2023 - Current
- Handled emergency and non-emergency calls for Thermopolis Police Department dispatch center.
- Collected caller information and relayed critical details to responders, ensuring timely and accurate response.
- Dispatched police, fire, and medical units using CAD systems.
- Certified Communications Training Officer for newly hired dispatchers.
- Monitored dispatcher performance and coached shift staff.
- Scheduled staffing coverage for 911 communications shifts.
Child Nutrition Manager
Hot Springs County School District #1
Thermopolis, Wyoming
01.2017 - 08.2023
- Managed child nutrition operations for Hot Springs County School District meal service
- Planned menus aligned with district nutrition guidelines and student meal patterns
- Supervised kitchen staff and assigned daily meal preparation duties
- Maintained records for inventory, production, and USDA nutrition compliance reporting.
Legal Secretary
Messenger & Overfield
Thermopolis, Wyoming
11.2013 - 01.2017
- Prepared pleadings, motions, and correspondence for Messenger & Overfield legal teams.
- Supported attorneys at a civil defense law firm with calendaring and deadline tracking.
- Managed client calls, intake details, and confidential case information.
- Organized case files, discovery documents, and litigation records.
Education
High School Diploma -
North Medford High School
Medford, ORSkills
- CAD dispatching
- NCIC entry
- Emergency response coordination
- Incident documentation
- Dispatcher training
- Radio coordination
- Shift scheduling
- Team leadership
- Data entry accuracy
- Critical thinking
- Multitasking
Certification
- Wyoming P.O.S.T. Advanced Dispatcher Certificate #0785-8552 - Expiration 03/30/2028
- APCO Institute Communications Training Officer #INS-72927-00017 - Expiration 03/18/2027
- TAC-OSPR 2025
- WLEA Preparing for Leadership Certificate of Completion 2025
- Notary Public of the State of Wyoming - Expiration 11/03/2029
- Emergency Medical Dispatch with TCPR Certification 2023
Accomplishments
- Thermopolis Chamber of Commerce Citizen of the Year 2021
- Wyoming School Nutrition Association Board Member 2020-President Elect 2023
Timeline
Communications Officer
Thermopolis Police Department
09.2023 - Current
Child Nutrition Manager
Hot Springs County School District #1
01.2017 - 08.2023
Legal Secretary
Messenger & Overfield
11.2013 - 01.2017
High School Diploma -
North Medford High School