Hannah Byrd
Waynesboro,TN
Summary
Dynamic Shift Manager at McDonald's with a proven track record in enhancing customer satisfaction and operational efficiency. Recognized for exceptional problem-solving and employee training skills, I successfully implemented process improvements and received a hospitality award for commitment to service excellence. Proficient in cash handling and fostering a collaborative team environment.
Overview
3
3
years of professional experience
Work History
Shift Manager
McDonald's
Waynesboro
03.2023 - Current
- Monitored daily operations to maintain quality and safety standards.
- Supported team members through training and guidance to improve service efficiency and customer satisfaction.
- Executed process improvements that simplified workflows and enhanced operational efficiency.
- Addressed customer complaints promptly to preserve a positive dining atmosphere for guests.
- Managed escalated customer issues effectively, showcasing strong problem-solving abilities while adhering to company values.
- Fostered a positive work environment by encouraging open communication and providing constructive feedback.
- Onboarded new employees on company policies, procedures, and job responsibilities to facilitate smooth integration into the team.
- Collaborated with fellow shift managers to enforce policies and foster a unified workplace culture.
- Monitored food waste and assisted with inventory tasks as required. Supported management of office supplies to organize essential documents including forms, count sheets, and order papers.
- Received hospitality award recognizing commitment to customer service excellence. Achieved food service safety certification demonstrating knowledge of health regulations.
Education
No Degree - Agriculture
Tennessee College of Applied Technology
Crump, TNHigh School Diploma -
Wayne County High School
Waynesboro, TN05-2023
Skills
Cash handling
Decision-making
Customer service focus
Employee training
Shift checklists
Critical thinking
Willingness to learn
Multitasking and prioritizing
Time management
Verbal and written communication
Energetic and enthusiastic
Organizational skills
Health and safety procedures
Timeline
Shift Manager
McDonald's
03.2023 - Current
No Degree - Agriculture
Tennessee College of Applied Technology
High School Diploma -
Wayne County High School