HANNAH CALLAGHAN
Deltona,FL
Summary
Dynamic customer service professional with a passion for photography and animal care. Adept at fostering strong client relationships through exceptional communication and a commitment to high-quality service. Looking to leverage my skills to create memorable experiences in a rewarding role. Creative Photographer offering expertise in photography sales and marketing, customer service and project management. Talented at various photography styles, identifying client needs and providing innovative suggestions. Practiced in on-location shoots, studio set-ups and equipment maintenance.
Overview
7
7
years of professional experience
Work History
Licensed Home Photographer
Self-Employed
10.2023 - Current
- Captured over 100 stunning aerial and interior photographs of residential properties per day, resulting in increased client interest and faster sales
- Developed portfolio of detail-oriented photography services, showcasing unique decor and features that enhanced property appeal
- Launched professional pet photography career by integrating passion for animals into services, attracting diverse clientele.
Licensed Home Security Installer & Service Technician
Vivint Smart Home
03.2021 - 12.2023
- Successfully installed and configured over 1,000 low-voltage home security and smart home systems for numerous residential and commercial clients, enhancing their security measures
- Improved customer satisfaction through effective troubleshooting and prompt service resolution, both in-person and remotely
- Streamlined service appointment scheduling, leading to reduction in missed appointments and increased efficiency in service delivery.
Dog Handler & Photographer
Tally Wags LLC
12.2021 - 04.2022
- Oversaw playtimes and provided attentive care for dogs, resulting in high satisfaction rates from pet parents during tenure
- Successfully captured high-quality photographs of pets, leading to increased customer engagement during pick-up
- Implemented comprehensive care routines that improved overall pet hygiene and reduced grooming-related complaints.
- Managed up to 50 dogs of varying breeds and sizes, providing attentive care.
Dog Handler
Pet Paradise
11.2020 - 02.2021
- Managed daily operations for boarding and daycare services, ensuring safety and well-being of up to 50 dogs at a time
- Increased client satisfaction by effectively communicating updates on pet activities, which led to a rise in repeat bookings
- Collaborated with the team to create engaging playgroup activities that enhanced socialization and behavior among dogs.
Certified Dog Bather & Grooming Apprentice
PetSmart Grooming Salon
07.2019 - 11.2020
- Delivered exceptional grooming services for over 50 pets weekly, contributing to increased customer loyalty and repeat business
- Enhanced client engagement by providing personalized feedback on pet health and hygiene, resulting in an increase in upsell services
- Assisted in developing grooming best practices that improved efficiency and reduced service times.
Shift Lead & Cashier
Arby’s
09.2017 - 12.2019
- Supervised a team of 10 employees, ensuring excellent customer service during shifts
- Managed daily inventory and cash register operations to keep everything running smoothly
- Trained new employees, helping them learn their roles quickly and effectively.
Education
High School Diploma -
Seminole High School
Sanford, FL01.2020
Computer Science -
Penn Foster University
Sanford, FL01.2020
Emergency Medical Services -
Academy of Health Careers
Sanford, FL01.2019
Skills
- Customer Service Excellence
- Problem Solving & Troubleshooting
- Conflict Resolution
- Active Listening
- Attention to Detail
- Time Management
- Team Collaboration
- Strong Verbal & Written Communication
Timeline
Licensed Home Photographer
Self-Employed
10.2023 - Current
Dog Handler & Photographer
Tally Wags LLC
12.2021 - 04.2022
Licensed Home Security Installer & Service Technician
Vivint Smart Home
03.2021 - 12.2023
Dog Handler
Pet Paradise
11.2020 - 02.2021
Certified Dog Bather & Grooming Apprentice
PetSmart Grooming Salon
07.2019 - 11.2020
Shift Lead & Cashier
Arby’s
09.2017 - 12.2019
High School Diploma -
Seminole High School
Computer Science -
Penn Foster University
Emergency Medical Services -
Academy of Health Careers
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