Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

Hannah Capacci

Seneca Falls,NY

Summary

Motivated and hardworking, works successfully by multitasking in fast-paced environment. Bringing skills to support team and customer needs with fast, high-quality assistance. Proficient in caring for customers/ clients needs. Good relationship-building and time management abilities.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Waitress

Connie's Diner
04.2023 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Greeted new customers, discussed specials, and took drink orders.

Bus Person

Connie's Diner
04.2019 - Current
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Cleared tables efficiently to maintain high turnover rate and minimize wait times.
  • Greeted guests with friendliness and professionalism.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.

Home Health Care Aide

Bob Peterson
10.2021 - 12.2022
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.

Nurses Aide

Geneva General Hospital
07.2021 - 07.2022
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Assisted with patient feedings, as well as monitored and recorded patients intake and output.
  • Obtained patient vital signs, such as temperature, pulse, respirations, O2 sat and blood pressure .
  • Preformed accu-cheks.
  • Assisted patients with activities of daily living.

Ice Cream Server

Max's Custard
04.2019 - 09.2019
  • Provided information to customers regarding ice cream flavors, ingredients and nutritional information.
  • Restocked ice cream disposable supplies, glass serving dishes and utensils.
  • Leveraged product knowledge to make recommendations for indecisive customers.
  • Informed shift leaders or management of any obstacles or issues during each shift.
  • Cleaned and organized all areas, including utensil and napkins station and restroom facilities.
  • Handled cash and credit card transactions quickly and accurately.
  • Cleaned counters, tables and fountain equipment thoroughly to keep sanitary, following quality checkpoints.
  • Created eye-appealing, delicious-tasting ice cream treats to keep customers coming back.
  • Served and scooped ice cream, following sizing specifications.
  • Assembled and prepared ice cream-based drinks, following recipes to produce consistent products.
  • Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
  • Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.

Paper Route Carrier

Finger Lakes Times
01.2011 - 09.2015
  • Received shipments of newspapers, sorted, assembled and bagged items and prepared deliveries.
  • Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
  • Collected payment from customers by going door-to-door, made change and provided receipts.
  • Maintained positive attitude and diplomacy when dealing with customers and other team members.

Education

Licensed Practical Nurse - Nursing

Cayuga Onondaga Boces
Auburn, NY
07.2023

Associate of Applied Science - Health Care Studies

Finger Lakes Community College
Canandaigua, NY
05.2021

High School Diploma -

Mynderse Academy
Seneca Falls, NY
06.2019

Skills

  • Organizational skills
  • Active listening
  • Responsible
  • Diligent
  • Disciplined
  • Dedicated

Accomplishments

2016-Most improved player for Softball

2017-Louisville Slugger Award

2018-Louisville Slugger Award for Softball

2018- Co-Player of the year for Softball

2018- Section V All-League Award

2018- Defensive player award for Soccer

2019-MVP Award for Soccer

2021- First Team All-Region for Softball

2021- All Conference Team for Softball

Affiliations

-High Honor roll in high school

-Volunteering food booths at Farm Days

-Volunteering at ITT Gould's Pumps Christmas Party's

-Stocking shelves at Ferrara Lumber

Certification

- CPR and First Aid certificate

Timeline

Waitress

Connie's Diner
04.2023 - Current

Home Health Care Aide

Bob Peterson
10.2021 - 12.2022

Nurses Aide

Geneva General Hospital
07.2021 - 07.2022

Bus Person

Connie's Diner
04.2019 - Current

Ice Cream Server

Max's Custard
04.2019 - 09.2019

Paper Route Carrier

Finger Lakes Times
01.2011 - 09.2015

Licensed Practical Nurse - Nursing

Cayuga Onondaga Boces

Associate of Applied Science - Health Care Studies

Finger Lakes Community College

High School Diploma -

Mynderse Academy

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