Hannah Chadwell
Baltimore,MD
Summary
Adept at fostering positive guest relations and solving complex problems, I leveraged my skills in cash handling and compassionate communication at Genesis Rehabilitation Services. My proactive approach resulted in enhanced customer satisfaction, showcasing my ability to multitask and maintain a professional demeanor in fast-paced environments.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Bonefish Grill
01.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Answered phone calls to take orders, give information and document reservations.
Receptionist
Genesis Rehabilitation Services
05.2023 - 09.2023
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled assignments independently with good judgement and critical thinking skills.
- Organized, maintained and updated information in computer databases.
CNA
Autumn Lake Healthcare
03.2022 - 07.2023
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Documented patient information and care activities in electronic health record.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Education
Certified Nursing Assitant -
Itworks Learning Center
Baltimore Md03-2022
Skills
- Customer service
- Cash handling
- Complex Problem-solving
- Guest relations
- Coordinating tasks
- Check payment processing
- Multi-line telephone operation
- Positive and professional
- Documentation and reporting
- Telephone skills
- Customer/Client relations
- Professional demeanor
- Attention to detail
- Multitasking and organization
- Compassionate communication
- Problem-solving
Timeline
Restaurant Hostess
Bonefish Grill
01.2024 - Current
Receptionist
Genesis Rehabilitation Services
05.2023 - 09.2023
CNA
Autumn Lake Healthcare
03.2022 - 07.2023
Certified Nursing Assitant -
Itworks Learning Center
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