Hannah Chang
Las Vegas,NV
Summary
Customer-focused professional with expertise in conflict resolution and communication. Drives customer satisfaction and loyalty through effective problem-solving and empathetic service. Collaborates seamlessly within teams, adapting to dynamic environments to achieve organizational goals.
Overview
10
10
years of professional experience
Work History
Head Server
Musashi Japanese Steakhouse
Las Vegas, NV
02.2018 - Current
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
Manager
Doh Korean Barbeque
Las Vegas, NV
09.2016 - 02.2018
- Supervised daily operations to enhance service delivery and maintain quality standards.
- Trained and mentored staff on operational procedures and customer service excellence.
- Developed schedules to effectively align front-of-house and kitchen staffing needs.
- Implemented inventory management processes to streamline supply chain operations.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Skills
- Customer relationship management
- Customer service
- Team leadership
- Staff development
- Conflict resolution
- Budget management
- Time management
Languages
Korean
Native or Bilingual
Timeline
Head Server
Musashi Japanese Steakhouse
02.2018 - Current
Manager
Doh Korean Barbeque
09.2016 - 02.2018