Hannah Chapman
Nashville,TN
Summary
Proven customer service expert from GetInsured, adept in critical thinking and Microsoft Excel, enhanced customer loyalty through empathetic complaint resolution. Excelled in high-pressure environments, seamlessly managing data and client interactions. Achieved notable efficiency improvements, showcasing strong active listening and rapport-building skills, without relying on numerical claims.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
GetInsured
08.2024 - Current
- Actively listens to customers, handling concerns quickly and escalating major issues to supervisor.
- Manages approximately 35 calls daily, maintaining composure under pressure while providing exceptional service.
- Resolves customer complaints with empathy, resulting in increased loyalty and repeat business.
Server
Meatball's Italian Grill
01.2023 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Receptionist
Donelson Massage Center
06.2022 - 01.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Associate of Arts - Psychology
Cumberland University
Lebanon, TN05-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Building rapport
- Problem resolution
- Microsoft Excel
- Complaint resolution
Certification
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
- OSHA Certified
- Bookkeeping (Quickbooks - ProAdvisor)
Timeline
Customer Service Representative
GetInsured
08.2024 - Current
Server
Meatball's Italian Grill
01.2023 - 06.2024
Receptionist
Donelson Massage Center
06.2022 - 01.2023
Associate of Arts - Psychology
Cumberland University
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