Hannah C. Henson
Trenton,MI
Summary
Experienced in researching and implementing cutting-edge software systems to optimize customer flow and enhance staff calendar management, resulting in improved efficiency. Streamlined appointment schedules and trained over 30% of the team in the utilization of the new system. Adept at leveraging technology to drive operational excellence and deliver exceptional service.
Overview
7
7
years of professional experience
Work History
TRANSPORTATION SECURITY OFFICER
TSA
Romulus, MI
05.2023 - Current
- Examined x-ray scans efficiently to detect potential threats
- Inspect belongings to ensure compliance with flight safety regulations.
- Directed passengers, maintaining order in high-pressure situations.
- Enhanced operational workflow through both individual efforts and teamwork cooperation.
- Proficient in assessing threats involving explosives and weaponry.
- Review various government documents for validity.
- Neutralized risks, protecting thousands of travelers.
- Traveled to various airports assessing TSA officers' effectiveness.
SECURITY COMMAND OPERATOR
ITC HOLDINGS
Novi, MI
12.2022 - 05.2023
- Monitored physical access controls ensuring asset security.
- Performed initial inquiries and actions on reported incidents.
- Conducted intelligence analysis to assess potential threats to company assets.
- Managed response protocols using video monitoring.
- Supervised detection tools, ensuring timely responses to all security matters.
- Acted proactively and resourcefully to make informed decisions with constrained information.
FRONT DESK MANAGER
VIP SALON AND SPA
Riverview, MI
08.2018 - 05.2021
- Coordinate appointments and schedules for multiple departments
- Handled 100+ client engagements and daily phone inquiries.
- Increased efficiency of daily operations by training 30+ staff on the new operating system.
- Enhanced operational efficiency through organized document management activities.
- Coordinated with vendors to ensure adequate stock levels.
Education
Bachelor Of Science - Criminal Justice
EASTERN MICHIGAN UNIVERSITY
YPSILANTI, MI12.2020
Skills
- Effective decision making
- Providing customer service
- Ability to work in high stress environment
- Written and verbal communication skills
- Ability to work both independently and across teams
- Communicate effectively with various team members and the public
Community Outreach
- Volunteered for opportunity to teach English classes to students grades 3-12 in Germany
- Participate in Kids Against Hunger and World Vision programs
Timeline
TRANSPORTATION SECURITY OFFICER
TSA
05.2023 - Current
SECURITY COMMAND OPERATOR
ITC HOLDINGS
12.2022 - 05.2023
FRONT DESK MANAGER
VIP SALON AND SPA
08.2018 - 05.2021
Bachelor Of Science - Criminal Justice
EASTERN MICHIGAN UNIVERSITY