WESLEY A. ALFORD-BALDWIN
Riverdale,GA
Summary
Detail-oriented professional specializing in communications, process improvement, and leadership. Expertise in executing tasks, streamlining processes, and managing confidential information. Demonstrates strong multitasking capabilities and collaboration across diverse environments. Focused on delivering results that enhance organizational efficiency.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Transportation Security Officer
New Mindset Global Entertainment
Atlanta, Georgia
03.2024 - Current
- Confidentiality Enforcement: Safeguard all verbal, physical, and digital information regarding clients, their families, schedules, and business transactions.
- Conducted thorough security screenings of passengers, ensuring compliance with safety regulations and promoting a secure travel environment.
- Monitored and operated advanced screening equipment, improving detection capabilities and contributing to streamlined security operations.
- Implemented risk management strategies to identify potential threats, strengthening overall security measures and safeguarding passenger safety.
- Trained new officers on procedures and best practices, fostering a knowledgeable and efficient team environment.
- Collaborated with team members to improve workflow processes, reducing wait times during peak hours.
- Provided exceptional customer service by addressing passenger inquiries and concerns in a professional manner.
- Led periodic reviews of security protocols, driving improvements based on feedback and incident analysis.
PIM Technician
State Farm
Alpharetta, GA
10.2018 - 03.2024
- Specializing in managing inbound and outbound mail to support efficient mail distribution and receiving workflows.
- Oversaw end-to-end company protocol for processing, storing, and handling confidential documentation.
- Managed quality assurance processes across operational workflows.
- Utilized internal software applications to coordinate department activities and meet service level targets.
- Verified incoming inventory, coordinated placement standards, and completed acceptance checks for received items.
- Oversaw printing service requests and coordinated production preparation for timely print job processing.
- Implemented efficient file organization systems, improving data retrieval speed and accuracy.
- Operated machines and adjusted the load to support high-speed production operations and equipment readiness.
- Provided cross-functional training support to develop workforce capability across multi-functional areas.
Corrections Officer
Department of Juvenile Justice
Decatur, GA
10.2016 - 07.2018
- Conducted regular security checks to maintain order and prevent disturbances within the facility.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Supervised inmates during activities and transfers to ensure compliance with regulations and promptly addressed non-compliance.
- Documented incidents and behaviors in detailed reports to provide management with actionable insights for enhanced safety and support.
- Facilitated conflict resolution among juveniles, promoting a positive environment and reducing behavioral issues.
- Demonstrated strong leadership abilities while serving as shift supervisor, coordinating officer assignments, resolving conflicts among staff members, and providing feedback on performance evaluations.
- Collaborated with multidisciplinary teams to develop individualized rehabilitation plans for youth residents.
- Supported mental health initiatives within the institution by working closely with psychological services personnel to identify and address inmate concerns or needs.
Asset Protection Specialist
Home Depot (District 88 Southern Region)
Forest Park, GA
08.2015 - 10.2016
- Coordinated emergency response plans during crisis situations such as natural disasters or power outages, ensuring minimal disruption to business operations while maintaining employee safety.
- Maintained and monitored patron safety and store physical security to support safe operations.
- Cultivated relationships with store employees, promoting accountability in asset protection.
- Deployed and maintained security protocols across store operations to enhance safety and reduce shrinkage.
- Executed thorough theft incident investigations to decrease inventory loss.
- Conducted routine reviews of video surveillance recordings to identify incidents and ensure coverage.
- Managed direct communications with law enforcement to maintain efficient incident coordination.
- Prepared detailed case reports, organized investigation findings, and maintained complete documentation for each case.
- Managed injury prevention initiatives to enhance workplace safety for all personnel.
Education
Chemistry Major / Pre-Pharmacy Minor
Fort Valley State University
Fort Valley, GA05-2014
High School Diploma -
Riverdale High School
Riverdale, GA05-2009
Skills
- Emergency response coordination
- Risk assessment
- Crisis management
- Customer support
- Effective communication
- Reliability
- Multi-priority management
- Consistent performance
- Situational awareness
- Effective communicator
- Proactive issue management
- Integrity assurance
- Task prioritization
- Informed decision-making
Certification
- CPR Trained and First Aid Trained
Timeline
Transportation Security Officer
New Mindset Global Entertainment
03.2024 - Current
PIM Technician
State Farm
10.2018 - 03.2024
Corrections Officer
Department of Juvenile Justice
10.2016 - 07.2018
Asset Protection Specialist
Home Depot (District 88 Southern Region)
08.2015 - 10.2016
Chemistry Major / Pre-Pharmacy Minor
Fort Valley State University
High School Diploma -
Riverdale High School