Hannah Chi
Denver,CO
Summary
Dedicated aviation professional with hands on ramp agent experience at Delta Airlines and SkyWest Airlines. Currently pursuing FAA Aircraft Dispatcher license (expected June 2026). Proven ability to ensure regulatory compliance, coordinate safe and efficient flight operations, and make rapid decisions in fast paced, safety critical environments. Strong communication, crisis management, and multitasking skills developed in ramp and acute behavioral health settings.
Overview
5
5
years of professional experience
Work History
Ramp Agent
Delta Airlines
Denver, CO
08.2023 - Current
- Ensures 100% adherence to FAA requirements by inspecting and validating baggage handling procedures daily across 45+ departures.
- Facilitates clear communication skills among ramp teams using handheld radios and Zebra scanner systems to coordinate loading, ensuring real time updates and minimizing turnaround delays.
- Coordinating flight release documentation using Airline Control System (ACS).
Behavioral Health Technician/Clerk, Acute
Denver Health
Denver, CO
07.2022 - Current
- Applies de escalation and crisis management techniques to safely resolve high stress situations, prioritizing safety and clear communication in dynamic, high pressure environments.
- Supports multidisciplinary teams by quickly adapting to changing priorities and performing multiple critical tasks simultaneously to ensure smooth unit operations.
- Maintains detailed documentation and managed clerical responsibilities with high accuracy while supporting real time patient and operational needs in a 24/7 regulated setting.
Ramp Agent
SkyWest Airlines
Denver, CO
09.2021 - 08.2023
- Orchestrated the safe arrival and departure of up to 6 aircraft daily, minimizing turnaround times while strictly enforcing FAA and company safety regulations.
- Monitored weather conditions and communicated critical updates to flight crews and operations teams to support safe and timely flight departures.
- Collaborated with pilots, gate agents, and maintenance personnel to resolve irregular operations and ensure on time performance in a fast paced airport environment.
Education
FAA Dispatcher Certification -
Jeppeson Training Center
Centennial, CO06.2026
High School Diploma -
Aspen High School
Denver, COBachelor of Arts - Psychology
Korea University
Denver, CO10.2026
Medical Assistant Advancement - undefined
National Institute for Medical Assistant Advancement
Denver, CO04.2025
Certified Addiction Technician -
Colorado Mountain College
Denver, CO06.2022
Timeline
Ramp Agent
Delta Airlines
08.2023 - Current
Behavioral Health Technician/Clerk, Acute
Denver Health
07.2022 - Current
Ramp Agent
SkyWest Airlines
09.2021 - 08.2023
Bachelor of Arts - Psychology
Korea University
Medical Assistant Advancement - undefined
National Institute for Medical Assistant Advancement
FAA Dispatcher Certification -
Jeppeson Training Center
High School Diploma -
Aspen High School
Certified Addiction Technician -
Colorado Mountain College
Staff Support
Aspen Elks Lodge, Supported high quality community events for veterans, first responders, and local families, delivering excellent service in a fast paced, team oriented environment., Assisted in coordinating and executing multiple events, ensuring smooth operations and positive experiences for essential community groups., Demonstrated strong teamwork and adaptability while collaborating with fellow volunteers to successfully manage dynamic event logistics and timelines.