Hannah Childress
Goodyear,AZ
Summary
Hello, I'm Hannah.
I am a highly motivated and driven individual, currently residing in Goodyear Arizona.
I am dedicated and hardworking. I’ve always worked well under pressure and in fast paced environments. As an outgoing and adaptable person, I enjoy connecting, learning and growing with new people and experiencing new opportunities.
Fresh challenges and opportunities to contribute to a positive dynamic and forward-looking environment excite me.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Lubbock Preston Smith International Airport
12.2024 - 02.2025
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Used POS system to accurately enter orders and process payments.
- Helped management keep adequate supply on hand by notifying of shortages.
- Packaged bagels, muffins and other food items for customer purchase.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Hospitality Agent
Triple Creek Ranch Relais & Chateaux
08.2021 - 11.2024
- Proficient in taking orders, attending to guests' special requests, and ensuring utmost guest satisfaction
- Warmly welcoming guests into the dining room and providing attentive service throughout their dining experience
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Knowledgeable about menu items, ingredients, cooking styles, and flavors to offer informed recommendations to guests
- Accommodating guests with dietary restrictions and food allergies to ensure a safe dining experience
- Prepared specialty drinks such as cappuccinos, lattes and mochas
- Efficiently assisting guests with their schedules by providing quick and seamless service
- Clearing and resetting tables with minimal disruption to maintain a calming atmosphere
- Building strong rapport with guests, remembering their preferences, and addressing their needs with care
- Restocking, taking inventory, and maintaining a hygienic and safe environment for guests and staff
- Communicating effectively with chefs and kitchen staff to relay guest requests and needs
- Certified in alcohol service in Montana, ensuring compliance with regulations while serving spirits
- Experienced in poolside service, efficiently running food and beverage orders to keep guests comfortable and hydrated
- Delivering food to cabins with a focus on quality, guest satisfaction, and safety
- Trained in housekeeping, consistently exceeding guest expectations and maintaining a focus on luxury and perfection
- Turning down beds and tidying cabins promptly for guest returns.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Team Member
Chick-Fil-A
02.2021 - 08.2021
- Demonstrated expertise in food preparation, including washing, cutting, and displaying salads, yogurt cups, fruit cups, and chicken wraps
- Maintained a well-organized, sanitary workspace to ensure efficiency and team safety, adhering to Chick-Fil-A policies
- Led the training of new team members in prep, emphasizing food safety, presentation, and a phenomenal guest experience in a fast-paced environment
- Collaborated effectively with coworkers and managers, contributing to a positive team dynamic and successful completion of tasks
- Assisted in inventory and stocking, consistently available during peak periods, holidays, and coworker absences
- Ensured top-notch customer experiences and upheld quality standards in a fast-paced setting
Retail Sales Associate
Tuesday Morning
01.2020 - 04.2021
- Assisted in fostering strong customer relationships and rapport, resulting in enhanced customer satisfaction and positive experiences
- Achieved high sales performance through proactive engagement with customers and effective product assistance
- Operated the cash register efficiently and provided support with restocking, unloading shipments, and building displays to maintain an organized and visually appealing sales floor
- Prepared merchandise for the sales floor, ensuring accurate pricing and tagging to streamline customer interactions
- Provided excellent customer service by assisting with returns, exchanges, and refunds, resolving issues promptly and courteously
- Demonstrated physical strength and capability in lifting heavy objects, including terracotta pots and boxes
- Maintained a clean and tidy workplace environment, contributing to a fulfilling guest experience that exceeded expectations
Education
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Grace Christian Academy
Paris, Texas05.2018
Skills
- Sales Associate
- Coffee Barista
- Guest Relations Management
- Conflict and Complaint Resolution
- Time Management
- Food Preparation and Safety
- Table Monitoring and Turnover
- Adaptable and Flexible
- Wine Service
Certification
- Cardiopulmonary Resuscitation (CPR)
- Food Safety Certification
- TABC Certification
Timeline
Barista
Lubbock Preston Smith International Airport
12.2024 - 02.2025
Hospitality Agent
Triple Creek Ranch Relais & Chateaux
08.2021 - 11.2024
Team Member
Chick-Fil-A
02.2021 - 08.2021
Retail Sales Associate
Tuesday Morning
01.2020 - 04.2021
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Grace Christian Academy
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