Hannah Coats
Alvaton,KY
Summary
Customer Service Leader with over six years of experience in team management and customer satisfaction. Led and motivated teams to achieve daily objectives through effective training, scheduling, and team-building initiatives. Managed cash and inventory operations while delivering exceptional service.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Shift Supervisor/Operations Manager
CVS Pharmacy
04.2024 - Current
- Led team of employees to achieve daily operational goals and enhance customer service.
- Managed store operations, ensuring compliance with policies and maintaining accurate paperwork for audits.
- Executed planograms to optimize product placement, improving product visibility and sales potential.
- Open and close of store
- Cash handling/safe counting
- Tag hanging/store and system updates
- BOH, inventory, truck
Food Lion To-Go Manager
Food Lion
05.2022 - 12.2023
- Led team of employees to fulfill online orders efficiently
- Managed daily operations for a team, ensuring tasks were completed efficiently.
- Developed scheduling plans for employees to maximize coverage and service quality.
- Coordinated employee schedules for optimal coverage
- Conveyed management directives from upper management to staff, ensuring clear communication.
- Communicated directives from upper management to staff
Customer Service Associate
Food Lion
09.2020 - 05.2022
- Managed cash handling to ensure accurate transactions
- Facilitated effective communication with customers and team members
- Managed cash transactions, ensuring accuracy and security of funds
- Facilitated clear communication with customers to address inquiries and resolve issues
- Completed tasks independently while contributing to team goals
- Cross trained in multiple departments
- Acquired skills across various departments to enhance flexibility
Education
High School Diploma -
ALLEN COUNTY SCOTTSVILLE HIGH SCHOOL
Scottsville, KY 08.2018 - 05.2022
Some College (No Degree) - Human Resources Management
SOUTH CENTRAL KENTUCKY COMMUNITY COLLEGE
Bowling Green, KY 08.2022 -
Skills
- Store operations
- Cash management
- Inventory management
- POS systems
- Team leadership
- Leadership
- Organizational skills
- Attention to detail
- Communication skills
Timeline
Shift Supervisor/Operations Manager
CVS Pharmacy
04.2024 - Current
Some College (No Degree) - Human Resources Management
SOUTH CENTRAL KENTUCKY COMMUNITY COLLEGE
08.2022 -
Food Lion To-Go Manager
Food Lion
05.2022 - 12.2023
Customer Service Associate
Food Lion
09.2020 - 05.2022
High School Diploma -
ALLEN COUNTY SCOTTSVILLE HIGH SCHOOL
08.2018 - 05.2022