Hannah Colbert
San Antonio
Summary
Skilled Community Manager with broad experience in managing, growing and engaging online communities. Possess strong knowledge of social media platforms, community engagement strategies, and content creation. Known for fostering positive interactions among community members and efficiently resolving conflicts. Have made significant contributions to previous roles by increasing user engagement rates and enhancing brand visibility through innovative community initiatives.
Overview
2026
2026
years of professional experience
Work History
Community and Content Manger
Active Duty Passive Income
03.2021 - Current
- Led the social media team and managed an 80K-member Facebook group, providing strategic direction, mentorship, and oversight to drive engagement and brand growth.
- Manage ADPI Campus, ADPI’s off-Facebook community hosted on Circle, where I’ve built out backend workflows, boosted member engagement, ensured seamless subscription management, and maintained platform integrity by managing Zapier integrations between SamCart, Stripe, and Circle.
- Solely developed and executed cross-platform campaigns—boosting post interactions from under 5 to consistently over 200 within a year across Instagram, Facebook, and YouTube.
- Created and implemented SOPs for tools like Canva and Go High Level, streamlining workflows and automating processes equivalent to the output of two full-time employees at a real estate investment startup.
- Managed content calendars and performance tracking, delivering actionable insights and collaborating cross-functionally with editorial, email, and partnerships teams to ensure consistent messaging and optimized results.
- Serve as Podcast Producer for The Active Duty Passive Income Podcast, overseeing weekly production workflows and content delivery using tools such as Descript, BuzzSprout, Frame.io, YouTube Studio, and Canva, ensuring high-quality audio/visual content is published consistently across all major platforms.
Invoice coordinator
American Homes 4 Rent
- Communicate with vendors daily to meet their needs
- Process 300-400 invoices per week
- Work in a team, but also work very much individually
- Resolve any issues that come in daily
- Problem solve on a daily basis.
Invoice Coordinator
American Homes 4 Rent
04.2019 - 03.2021
- Communicating via email and phone with vendors on a daily basis.
- Processing 300+ invoices per week.
- Working closely with a team of 8 people to problem solve and resolve any issues vendors may have.
- Listening in on meetings regarding markets, buying strategy, and investors.
- Analyzed data to identify trends in customer behavior and preferences.
- Developed strategies to improve operational procedures and reduce costs.
Facility Specialist
Sportsplpex West and D1
12.2018 - 02.2019
- Assisted in social media posts
- Assisted in marketing campaigns
- Kept cleanliness of facility
- Took calls and assisted customers in their needs.
Professional Softball Player
07.2018 - 10.2018
- Helped lead team to a State Cup Championship
- Facilitated in team collaboration for strategic advantages during play
- Organized a softball camp for local community.
Softball Instructor
Breakthrew Fast Pitch
06.2014 - 07.2018
- Implemented softball clinics and individual instructor pitching lessons
- Worked closely and communicated with children from different ages
- Offered comprehensive softball training program and quality instruction to youth clients.
University of South Florida Softball Student Athlete
University of South Florida
08.2016 - 05.2018
Revenue & Promotions Assistant
Des Moines Radio Group
05.2017 - 08.2017
- Prepared and created promotional recaps for sponsors
- Proven creative talent which ensured promotional events and activities were executed properly and effectively
- Coordinated and organized promotional golf outing events.
Cashier
Harbor Freight Tools
05.2016 - 08.2016
- Operated and balanced cash register
- Built and merchandised products daily
- Contributed profit, growth, service and quality goals by delivering effective customer support.
Western Kentucky University Softball Student Athlete
Western Kentucky University
08.2014 - 05.2016
Assistant Trainer
ICE Performance Training Center
05.2015 - 08.2015
- Personal Trainer for individuals and group workout programs
- Developed promotional campaigns on the training center by making advertisement and utilizing all social medias increasing followers on social media by 10% on average
- Implemented efficiency and cost savings programs by organizing the training center
- Provided functional fitness programs and offer tremendous health & nutrition assistance.
Education
Bachelor of Arts - Communication
University of South Florida
05.2018
Skills
- Community marketing
- Operations Management
- Property Tours
- Daily Operations Management
- Tenant and eviction laws
- Income and expense management
- Client service and support
- Customer Support
- CRM Software
- Calendar Management
- Conflict handling
- Proficient in CRMs: ClickUp, Go High Level, Dubsado,
- Proficient in: Excel, Word, PowerPoint, Microsoft Outlook,
- Proficiency in using social media platforms like Facebook, Twitter, Instagram, LinkedIn or YouTube
- Proficiency in WordPress
Volunteer Experience
- Boys and Girls Club Volunteer, Bowling Green, Kentucky
- Buddy Baseball Volunteer, Tampa, Florida
- Elementary School Reading Volunteer, Bowling Green, Kentucky
- Miracle League Baseball Volunteer, Des Moines, Iowa
- Jolly Holiday Lights Make a Wish Foundation Volunteer, Des Moines, Iowa
Timeline
Community and Content Manger
Active Duty Passive Income
03.2021 - Current
Invoice Coordinator
American Homes 4 Rent
04.2019 - 03.2021
Facility Specialist
Sportsplpex West and D1
12.2018 - 02.2019
Professional Softball Player
07.2018 - 10.2018
Revenue & Promotions Assistant
Des Moines Radio Group
05.2017 - 08.2017
University of South Florida Softball Student Athlete
University of South Florida
08.2016 - 05.2018
Cashier
Harbor Freight Tools
05.2016 - 08.2016
Assistant Trainer
ICE Performance Training Center
05.2015 - 08.2015
Western Kentucky University Softball Student Athlete
Western Kentucky University
08.2014 - 05.2016
Softball Instructor
Breakthrew Fast Pitch
06.2014 - 07.2018
Invoice coordinator
American Homes 4 Rent
Bachelor of Arts - Communication
University of South Florida
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