Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
GeneralManager

Hannah Colburn

Belmont ,ME

Summary

Dynamic General Manager with a proven track record at Dunkin' Donuts, excelling in operations management and team leadership. Enhanced customer satisfaction through strategic workflow improvements and effective staff training. Skilled in financial oversight and labor cost controls, driving efficiency and fostering a collaborative team environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

General Manager

Dunkin' Donuts
09.2021 - Current
  • Assisted in developing operational strategies to enhance business efficiency and customer satisfaction.
  • Collaborated with team members to streamline daily operations and improve workflow processes.
  • Supported financial management by tracking expenses and assisting in budget preparation tasks.
  • Engaged with customers to gather feedback and identify areas for service improvement.

Education

High School Diploma -

Belfast Area High School
Belfast, ME

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Training and coaching
  • Staff management
  • Time management
  • Training and development
  • Inventory control
  • Employee scheduling
  • Verbal and written communication
  • Labor cost controls

Accomplishments

  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 15 staff members.

Certification

  • Serve Safe, Dunkin Donuts - 2023-2028

Languages

English
Full Professional

Timeline

General Manager

Dunkin' Donuts
09.2021 - Current

High School Diploma -

Belfast Area High School

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Hannah Colburn