Hannah Cook
Austin,TX
Summary
Dynamic and adaptable professional with a strong ability to quickly learn and excel in various tasks. Known for being friendly, personable, and skilled at building positive relationships with colleagues and clients.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Dollar General
Austin, TX
10.2024 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Communicated regularly with customers to gain insights into their needs.
- Maintained up-to-date knowledge of company products and services.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Driver
Uber
Austin, USA
04.2024 - Current
- Provided excellent customer service to passengers, ensuring a pleasant and safe experience.
- Followed relevant safety regulations and state laws governing vehicle operation and ensured that passengers followed safety regulations.
- Picked up and met passengers according to requests, appointments and schedules.
- Safely transported passengers to and from various locations.
Daycare Provider
Fort Bragg, USA
03.2019 - 11.2023
- Instructed children in health and personal habits, such as eating, resting, and toilet habits.
- Utilized creative methods of teaching including storytelling, arts and crafts projects, songs and games.
- Utilized games, toys, and books to develop and improve cognitive skills and physical abilities.
- Communicated with children's parents and guardians about daily activities, behaviors, and related issues.
- Maintained safe play environment by carefully monitoring children.
- Developed age-appropriate activities to engage children and foster learning.
Night Auditor/Morning Receptionist
Fairfeild Inn
Princeton, IN
04.2014 - 12.2015
- Managed front desk operations during overnight shifts at a hospitality establishment.
- Processed guest check-ins and check-outs efficiently and accurately.
- Reconciled daily cash and credit transactions to ensure accuracy.
Gas Station Auditor
7-11
El Paso, USA
08.2015 - 10.2015
- Developed and prepared detailed reports on audit findings.
- Prepared detailed reports on audit findings.
- Stocked and front faced all items.
- Made sure that all food related items are cleaned and food is made hot and ready!
Call Center Representative
Allorica
El Paso, USA
02.2015 - 10.2015
- Provided excellent customer service, including addressing customer inquiries and resolving issues.
- Monitored daily performance metrics such as average handle time, first call resolution rate.
Morning Bakery Associate/ Front Cashier
Costco
El Paso, USA
09.2014 - 02.2015
- Opened and closed cash registers, balanced cash drawers, and made deposits.
- Maintained cleanliness and organization of store and gas pumps.
Hotel Front Desk
Fairfield Inn
Princeton, USA
10.2013 - 07.2014
- Efficient multitasking: Managed check-ins, check-outs, reservations, and phone calls simultaneously.
- Excellent communication skills: Interacted with guests, colleagues, and suppliers in a friendly and effective manner.
Line Operator
Vuteq
Princeton, USA
01.2013 - 11.2013
- Operated production equipment in accordance with safety guidelines for smooth operations.
- Monitored product quality and adjusted machinery settings as needed for efficient production.
- Collaborated with team members to meet production goals and maintain workflow.
Disability Home Worker
Bridges of Indiana
Lafayette, USA
01.2012 - 12.2012
- Assisted individuals with daily living tasks, including meal preparation and personal care.
- Facilitated social and recreational activities to improve clients' quality of life.
- Implemented behavior management strategies to support clients in achieving personal goals.
Education
Certificate - Healthcare Administrative Specialist
Martinsburg Collage
HIGH SCHOOL DIPLOMA -
Sun Set High
TXSkills
- Multitasking
- Communication
- Organization
- Problem-solving
- Customer service
- Computer Skills
- Professionalism
- Flexibility
Timeline
Assistant Manager
Dollar General
10.2024 - Current
Driver
Uber
04.2024 - Current
Daycare Provider
03.2019 - 11.2023
Gas Station Auditor
7-11
08.2015 - 10.2015
Call Center Representative
Allorica
02.2015 - 10.2015
Morning Bakery Associate/ Front Cashier
Costco
09.2014 - 02.2015
Night Auditor/Morning Receptionist
Fairfeild Inn
04.2014 - 12.2015
Hotel Front Desk
Fairfield Inn
10.2013 - 07.2014
Line Operator
Vuteq
01.2013 - 11.2013
Disability Home Worker
Bridges of Indiana
01.2012 - 12.2012
Certificate - Healthcare Administrative Specialist
Martinsburg Collage
HIGH SCHOOL DIPLOMA -
Sun Set High