Hannah Coomes
Whitesville,KY
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Payment Processor
US Bank Home Mortgage
Owensboro, Kentucky
06.2020 - Current
- Analyzed financial data to determine appropriate payment amounts and methods.
- Processed payments for customers in a timely manner, ensuring that all deadlines were met.
Dental Assistant
Bluegrass Dental
Owensboro
10.2019 - 06.2020
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Performed administrative duties such as scheduling appointments, answering telephones and updating profiles.
Customer Service Representative
Alorica
Owensboro, KY
04.2018 - 10.2019
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified opportunities for upselling additional products or services based on customer needs.
Collections Agent
US Bank Home Mortgage
Owensboro, KY
02.2015 - 04.2018
- Analyzed customer data to identify potential areas of improvement within the collections department.
- Identified opportunities for improved efficiency in the collections process.
Education
High School Diploma -
Trinity High School
Whitesville, KY05-2013
Skills
- Data entry
- Regulatory compliance
- Customer service
- Communication skills
- Time management
- Team collaboration
- Problem solving
- Attention to detail
- Process improvement
- Microsoft Excel
- Data entry and management
- Spreadsheets and journal entries
- Financial records and reporting
- Data inputting
Timeline
Payment Processor
US Bank Home Mortgage
06.2020 - Current
Dental Assistant
Bluegrass Dental
10.2019 - 06.2020
Customer Service Representative
Alorica
04.2018 - 10.2019
Collections Agent
US Bank Home Mortgage
02.2015 - 04.2018
High School Diploma -
Trinity High School