JANAI REYES
Vonore
Summary
Detail-oriented, bilingual administrative professional with a strong background in customer service and real estate. Known for streamlining payment processing workflows and office organization, consistently enhancing operational efficiency and productivity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Payment Processor
Vanderbilt Mortgage
Maryville
05.2025 - Current
- Deposited checks for multiple departments daily, maintaining accurate financial records.
- Collaborated with team members to streamline payment processing workflows, enhancing overall efficiency.
- Processed customer payments promptly, meeting all deadlines and ensuring customer satisfaction.
Mail Processing Clerk
Vanderbilt Mortgage
Maryville
10.2024 - 05.2025
- Processed incoming and outgoing mail for efficient distribution.
- Assisted in training new clerks on mail processing procedures.
- Sorted and distributed incoming mail.
- Responded promptly to customer inquiries regarding their shipments or orders.
REALTOR
La Rosa Realty Kissimmee
Kissimmee
08.2021 - 08.2025
- Negotiated contracts between buyers and sellers, achieving favorable terms for all parties involved.
- Created marketing plans to promote properties, leveraging online listings and social media for increased visibility.
- Maintained accurate records of all transactions from start to finish using specialized software programs.
- Addressed customer issues efficiently while ensuring a positive and friendly experience.
REALTOR
Vanguard Group Realty
Lake Mary
09.2018 - 09.2021
- Successfully guided home buyers and sellers through sales and purchase of properties.
- Promoted property sales through targeted advertisements, open houses, and active participation in multiple listing services, enhancing visibility and buyer engagement.
- Built and nurtured large client base by addressing needs and providing exceptional customer service, fostering long-term relationships.
- Maintained and updated database of prospective customers to streamline communication and follow-ups.
Executive Administrative Assistant
Lovera Realty, LLC
Orlando
03.2018 - 09.2018
- Managed executive calendars and scheduled meetings, conferences, travel arrangements, and appointments for streamlined operations.
- Coordinated catering and restaurant delivery to provide food and beverages for meetings and conferences.
- Developed and maintained filing systems for efficient organization of records, reports, and documents.
- Promoted property sales through social media, advertisements, open houses, and participation in multiple listing services.
Education
Associate of Applied Science - Culinary Arts
Le Cordon Bleu College of Culinary Arts
Orlando, USA01-2009
High School -
Colonial High School
Orlando, FL01-2008
Skills
- Payment processing
- Billing and invoicing
- Transaction verification
- Check deposits
- Customer service
- CRM software
- Data Entry
- Data entry
- Digital documentation
- Proficient in Microsoft Office
Certification
- FL Real Estate Sales Associate License, 2018
- Gold Key Certification, Excellence in Professionalism, 2018
Accomplishments
- Q1 Top Producing Agent, 2019
- 1 Million Dollar Club, 2023
- Vandy's Top Performer, 2025
Languages
Spanish
Native/ Bilingual
Timeline
Payment Processor
Vanderbilt Mortgage
05.2025 - Current
Mail Processing Clerk
Vanderbilt Mortgage
10.2024 - 05.2025
REALTOR
La Rosa Realty Kissimmee
08.2021 - 08.2025
REALTOR
Vanguard Group Realty
09.2018 - 09.2021
Executive Administrative Assistant
Lovera Realty, LLC
03.2018 - 09.2018
Associate of Applied Science - Culinary Arts
Le Cordon Bleu College of Culinary Arts
High School -
Colonial High School