Hannah Coon
Amarillo
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Texas Blue Lake Pools
Amarillo
05.2024 - Current
- I currently do the filing, statements, social media for food trucks. I have enjoyed my time here but need to find a place that truly makes me happy.
- Answered questions from customers regarding products and services offered by the company.
- Stressed the importance of teamwork in the office, ensuring that all administrative staff members were encouraged to use their full potential.
- Maintained a high level of professionalism and provided excellent customer service to all company clients.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Assistant Manager
Sonic Drive In
Amarillo
05.2014 - 05.2024
- I was in charge of all staff members and lead the shift tthrough rushes. I was a great leader because i listened to my staff, and allowed changes to be made that would help the shift run smoother.
- Improved customer satisfaction and loyalty by creating a survey for in-store customers.
- Served all in-line customers in a timely manner.
- Ensured all customers were greeted with a warm, friendly smile.
- Handled in-line customers in a polite, courteous, and efficient manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Phlebotomist
Talecris Plasma Center
Amarillo
09.2020 - 01.2021
- I worked as a Phlebotomy Technician, i was in charge of screening each donor. After that i would take them to the floor where i would set them up and begin the donating process. I would take vitals and make sure they passed all requirements.
- Maintained accurate records of collected specimens and test results.
- Verified patient information prior to specimen collection.
- Documented patient information into electronic medical records system.
- Prepared specimens for transport to external laboratories.
- Performed venipuncture and other blood collection procedures according to established standards.
- Maintained a clean, safe, and organized work environment.
Education
Diploma -
Amarillo High School
Amarillo, TX05.2016
Some College (No Degree) - Radiology
Amarillo College
Amarillo, TxSome College (No Degree) - Nursing
Amarillo College
Amarillo, TXSkills
- Customer service
- Food service
- Restaurant experience
- Communication skills
- Leadership
- Time Management
- Organizational Skills
- Teamwork
- Microsoft word
- Guest services
- Office administration
- Data entry
- Social media management
- Professionalism
- Administrative support
- Multi-task management
Timeline
Administrative Assistant
Texas Blue Lake Pools
05.2024 - Current
Phlebotomist
Talecris Plasma Center
09.2020 - 01.2021
Assistant Manager
Sonic Drive In
05.2014 - 05.2024
Diploma -
Amarillo High School
Some College (No Degree) - Radiology
Amarillo College
Some College (No Degree) - Nursing
Amarillo College