Hannah Cooper
Sebring
Summary
Experienced professional skilled in managing disability cases, ensuring compliance, and providing individualized client support. Known for strong focus on team collaboration and achieving results, consistently adapting to changing needs. Expertise in case assessment, client advocacy, and effective communication.
Overview
5
5
years of professional experience
Work History
Disability Case Manager
Lincoln Financial Group
10.2023 - Current
- Collaborated with medical professionals to ensure timely and accurate assessments of clients disabilities and needs.
- Actively communicated with clients throughout the claims process, providing updates on status and answering any questions or concerns they may have had.
- Reduced caseload backlog by efficiently prioritizing cases and developing effective time management strategies
- Communicate with claimant, employers, and various medical professionals through phone and email to gather information regarding short term disability claims, family medical leaves, and state benefits when applicable.
- Review complex medical records and effectively leveraging variety of tools and resources to understand appropriate approvals durations and future action planning.
- Use multiple systems including SystemOne and SCORE.
Customer Service Representative
Lincoln Financial Group
01.2022 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Set up and activated customer accounts.
- Worked multiple products and systems including Smart Desk and AWD.
Personal Shopper
Walmart
10.2019 - 12.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
Education
High School Diploma -
Lumberton High School
Lumberton, TX05-2020
Skills
- Case management
- Client communication
- Systems analysis
- Customer service
- Time management
- Detail orientation
- Effective interviewing
- Problem solving
- Disability knowledge
- Client advocacy
- Strong organization
Timeline
Disability Case Manager
Lincoln Financial Group
10.2023 - Current
Customer Service Representative
Lincoln Financial Group
01.2022 - 10.2023
Personal Shopper
Walmart
10.2019 - 12.2021
High School Diploma -
Lumberton High School
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