Healthcare operations leader with hands-on experience in clinical coordination, compliance, and team support. Known for creating structure in fast-moving environments and helping people feel supported while keeping systems efficient and compliant.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Executive
Kaiser Permanente Hawai‘i
01.2024 - Current
Lead healthcare operations and onboarding for employer groups, ensuring every plan launch meets compliance standards and exceeds client expectations.
Act as the central liaison between brokers, employers, and internal departments to solve complex eligibility, billing, and service issues.
Partner with senior leadership to streamline processes that reduced turnaround times and improved accuracy across multiple departments.
Develop and deliver client-facing presentations that clarify coverage, simplify decisions, and strengthen long-term relationships.
Sales Enablement Specialist
Motion Industries
07.2022 - 11.2023
Designed and implemented training and onboarding programs that improved productivity and engagement for a 100-member sales team.
Created scalable systems for documentation and compliance tracking that cut administrative time and improved communication across teams.
Collaborated with marketing and leadership to build tools that simplified internal communication and drove consistency company-wide.
Developed effective tools for teams, streamlining processes, and improving overall productivity.
Genetic Counseling Assistant
University of Alabama at Birmingham Hospital
09.2020 - 07.2022
Supported physicians, genetic counselors, and patients through every stage of the genetic testing process, ensuring accuracy and compassionate communication.
Managed patient records, data entry, and regulatory documentation for multiple active studies, maintaining full HIPAA and IRB compliance.
Streamlined workflows between physicians and laboratories to improve turnaround time and patient satisfaction.
Assisted with departmental meetings, reports, and data analysis to support ongoing research and operational improvement.
Contributed to departmental efficiency through meeting coordination, data tracking, and workflow organization.
Education
Bachelor of Science - Biological Science, Psychology
Patient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser PermanentePatient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser Permanente
Teleservice Representative at Kaiser Permanente - The Permanente Medical GroupTeleservice Representative at Kaiser Permanente - The Permanente Medical Group