Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hannah Cox

Hannah Cox

Cleburne,TX
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in industry. I am a Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Customer Service Representative Team Lead

Fun Town RV Cleburne
Cleburne, TX
06.2019 - 09.2021
  • Handled day-to-day customer contact via phones, faxes and emails.
  • Provided primary customer support to internal and external customers.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.



Receptionist Supervisor

Fun Town RV Cleburne
Cleburne, TX
06.2019 - 09.2021
  • Interviewed and hired the Receptionist, as well as filled in when needed.
  • created reception schedule
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Greeted customers and visitors in-person and via telephone calls.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.

Education

High School Diploma -

Cleburne High School, Cleburne, TX
05.2016

Skills

  • Data Entry and Maintenance
  • Customer Data Confidentiality
  • Verbal and Written Communication
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Creative Problem Solving
  • Training development aptitude
  • Complaint resolution
  • Policies and procedures
  • Staff Management
  • Sales and marketing
  • Strategic planning
  • Workflow planning

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative Team Lead - Fun Town RV Cleburne
06.2019 - 09.2021
Receptionist Supervisor - Fun Town RV Cleburne
06.2019 - 09.2021
Cleburne High School - High School Diploma,

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Hannah Cox