Hannah Crutcher
York,SC
Summary
I am a highly motivated professional with a passion for excellence and a proactive approach to challenges. I thrive in environments that encourage growth and foster innovation. Committed to delivering high-quality work, I am unafraid of hard work and am dedicated to achieving objectives efficiently and effectively. An enthusiastic learner, I eagerly seek opportunities for personal and professional development while valuing feedback as a means to enhance performance and contribute positively to the team.
Overview
2
2
years of professional experience
Work History
Patient Services Representative
Tenet Healthcare
Fort Mill, SC
07.2023 - Current
- Created and implemented customized payment plans tailored to patients' insurance coverage
- Conducted thorough insurance verification to confirm procedure coverage and reduce billing errors
- Masterfully coordinate appointments to optimize schedule efficiency and enhance operational effectiveness
- Provided exceptional customer service by promptly answering phone calls, addressing inquiries, and assisting patients in a friendly and professional manner
- Proficiently collected co-pays, deductibles, and co-insurance payments while maintaining accurate financial records
- Conducted daily verification of co-pay, co-insurance, and deductible costs for next-day appointments
- Facilitate and coordinate referrals to other specialist providers, ensuring timely and seamless access to specialized care.
Medical Office Specialist
HCA Healthcare
Nashville, TN
07.2021 - 02.2023
- Conducted comprehensive staff evaluations, fostering professional growth and enhancing team performance
- Played a key role in onboarding and training new staff members, ensuring a smooth integration into the team
- Authored a comprehensive and meticulously detailed reference manual outlining daily office procedures and best practices
- Skillfully managed appointment scheduling, optimizing patient flow and enhancing operational efficiency
- Expertly handled a high call volume, effectively addressing and resolving 150-200 phone inquiries daily
- Delivered detailed and pertinent messages to nurses from patients with questions
- Proficient in identifying and preventing phishing email threats
- Completed in-depth training in HIPAA and OSHA laws, ensuring strict compliance with healthcare regulations
- Demonstrated strong interpersonal skills by effectively defusing difficult situations with upset patients, fostering positive patient relations
- Managed and maintained inventory of office supplies
- Conducted insurance verification, guaranteeing patients' eligibility and coverage for medical services
- Proficiently scanned and organized PHI patient documents into electronic patient charts
- Maintained a hygienic and sanitized work environment
- Facilitated the referral process to specialist providers, ensuring timely and coordinated access to specialized care
- Collaborated with pharmaceutical representatives to schedule and organize meetings
- Kept meticulous records of medication samples, tracking their receipt, distribution, and expiration dates to maintain inventory integrity
- Roomed and conducted initial assessments of patients
- Administered injections following established protocols
- Conducted in-house testing, including swabs and urine specimen collections
- Called patients to communicate lab and imaging results promptly and effectively
- Managed and loaded lab and imaging orders into the system for processing.
Education
Accounting and Finance Degree -
Central Piedmont Community College
01.2025
High School Degree -
Homelife Academy
Skills
- Front desk management
- Navigation of Microsoft applications
- 6 years of customer service
- Insurance processing
- Payment processing
- Medical Filing
- Appointment Scheduling
- Patient Intake
- HIPAA Compliance
Affiliations
- Atrium Health NICU memorial butterfly release volunteer (2023)
Timeline
Patient Services Representative
Tenet Healthcare
07.2023 - Current
Medical Office Specialist
HCA Healthcare
07.2021 - 02.2023
Accounting and Finance Degree -
Central Piedmont Community College
High School Degree -
Homelife Academy