Hannah Cruz
Shafter,CA
Summary
Accomplished Sales Manager offering 8 years of experience developing and maximizing cosmetic sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging. Skilled in both leadership and operational efficiencies, achieving notable sales growth.
Overview
8
8
years of professional experience
Work History
Retail Sales Manager
MAC Cosmetics
04.2021 - Current
- Recruited, trained and supported cosmetic counter team members, emphasizing company policies, product knowledge, and departmental goals across staff.
- Implemented visual merchandising standards, resulting in an attractive and organized cosmetic counter display.
- Gathered and analyzed sales and performance data to set and strategize on departmental goals.
- Served as a liaison between cosmetic brands representatives and store management, facilitating productive communication on product offerings and sales strategies.
- Planned and prepared for special events, adjusting employee schedules and inventory to achieve smooth, efficient department operations.
- Organized in-store events to showcase new products, driving sales growth and increased brand awareness.
- Enhanced customer satisfaction by providing personalized consultations and product recommendations.
- Led a team of beauty advisors to achieve sales targets and deliver exceptional customer service.
- Achieved sales goals consistently by employing effective selling techniques and product knowledge expertise.
- Coordinated successful product launches by collaborating closely with marketing teams on promotional materials and event logistics.
Life Insurance Agent
Family First Life
12.2021 - 10.2022
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
Floor Manager
MAC Cosmetics
08.2019 - 04.2021
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of Number employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
Retail Sales Artist
MAC Cosmetics
12.2016 - 08.2019
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Education
Bachelor Of Applied Arts - Communications And Public Relations
California State University, Bakersfield
Bakersfield, CA05.2023
Skills
- Customer Service
- Retail Operations
- Sales expertise
- Driven Work Ethic
- Customer Engagement
- Critical Thinking
- Sales Team Leadership
- Sales Forecasting
Timeline
Life Insurance Agent
Family First Life
12.2021 - 10.2022
Retail Sales Manager
MAC Cosmetics
04.2021 - Current
Floor Manager
MAC Cosmetics
08.2019 - 04.2021
Retail Sales Artist
MAC Cosmetics
12.2016 - 08.2019
Bachelor Of Applied Arts - Communications And Public Relations
California State University, Bakersfield
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