Hannah Custance
Chattanooga,Tennessee
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
18
18
years of post-secondary education
25
25
years of professional experience
Work History
Training Manager/Supervisor
United States Air Force
Dobbins Air Reserve Base, United States
01.2020 - Current
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Maximized performance by monitoring daily activities and mentoring team members.
Dental Assistant Manager
United States Air Force Reserve Command
08.2012 - Current
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Documented patient dental health information, medical history and vital signs for future reference.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Typed patient data into computer system using Corporate Dental Application while following privacy laws and maintaining high level of accuracy.
- Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns, dental exams and oral prophylaxis.
- Conducted monthly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Dental Assistant Instructor
Miller Motte School
Chattanooga, Tennessee
09.2019 - 11.2020
- Monitored student growth and learning through hands-on activities and exams.
- Supervised student training in dental offices and classroom settings.
- Planned demonstrations for students to expand upon lecture topics.
- Inventoried lab and classroom tools and supplies and ordered more.
- Evaluated students' competencies through written assignments and examinations.
- Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
- Conducted clinical simulations and provided feedback for each individual student.
- Provided immediate and constructive feedback to students individually and as group.
- Distributed course syllabus and communicated course standards and learning objectives to students.
Dental Assistant
Progressive Family Dentistry
Summerville, SC
02.2016 - 06.2017
- Performed general chair-side duties for general dentistry, prosthodontic procedures and oral surgery.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Documented patient dental health information, medical history and vital signs for future reference.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Typed patient data into computer system using Eaglesoft while following privacy laws and maintaining high level of accuracy.
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
- Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software.
Dental Assistant, Chairside
United States Air Force
06.1999 - 02.2008
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Provided diagnostic information by exposing and developing radiographic studies.
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, crowns, casts and impressions.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Department of Defense Courier/Budget Analyst
United States Transportation Command
Lackland AFB, TX
06.2003 - 08.2006
- Managed and allocated $81,000 fiscal year budget for station operations.
- Monitored and reported budgetary discrepancies to corporate senior management to maximize reporting efficiency and finalized spending plans.
- Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans.
- Generated annual budget forecasting information for executive and corporate reports.
- Identified and monitored budget expenses for accuracy and signs of fraud.
- Evaluated procurement needs and projected expenditures.
- Safeguarded and protected highly classified material.
- Planned, coordinated, supervised, and performed Defense Courier Service air and surface missions to over 460 customer accounts.
- Ensured strict compliance with Department of Defense and US Transportation Command requirements to include receipt, handling, storage, transfer, and accountability of classified materials.
- Oversaw the proper preparation of all forms involved with material movement.
Education
Associate of Science - Dental Assisting
Community College of The Air Force
Montgomery, AL 08.1999 - 12.2007
Bachelor of Science - Social Sciences
University of Maryland - College Park
College Park, MD 01.2002 - 12.2011
Skills
Staff Management
undefinedTimeline
Training Manager/Supervisor
United States Air Force
01.2020 - Current
Dental Assistant Instructor
Miller Motte School
09.2019 - 11.2020
Dental Assistant
Progressive Family Dentistry
02.2016 - 06.2017
Dental Assistant Manager
United States Air Force Reserve Command
08.2012 - Current
Department of Defense Courier/Budget Analyst
United States Transportation Command
06.2003 - 08.2006
Bachelor of Science - Social Sciences
University of Maryland - College Park
01.2002 - 12.2011
Associate of Science - Dental Assisting
Community College of The Air Force
08.1999 - 12.2007
Dental Assistant, Chairside
United States Air Force
06.1999 - 02.2008
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