Hannah Goss
Rome,Georgia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Dispatcher
Deaton Fleet Solutions
Rome, GA
09.2023 - 09.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely manner for technicians to arrive and repair issue
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Internet Sales Specialist
Greenway Automotive Group
Rome, GA
05.2022 - 05.2023
- Handle all incoming sales leads for customers who wanna purchase a vehicle(s)
Internet Specialist
Courtesy Ford
Rome, GA
01.2022 - 05.2022
- Utilize computer and phone skills to increase appointments, sales, customer retentions
Stacker
Americold Cold Freezer Storage
Cartersville, GA
12.2020 - 08.2021
- Stacked chicken onto pallets for them to be sent to companies such as chick-fil-a, etc.
Appointment Setter
TBF Computing
06.2020 - 11.2020
- Use phone Etiquette to call companies and schools to try and recycle computer equipment
BDC Representative
RIVERSIDE TOYOTA
Rome, GA
05.2018 - 05.2020
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
Customer Service Representative
Sykes Enterprises Inc
Rome, GA
01.2018 - 04.2018
- Reviewed customer data to assess current issues and determine potential solutions
Cashier
Walmart
Rockmart, GA
01.2017 - 12.2017
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
Fast Food Cashier
Burger King
Rome, GA
06.2016 - 12.2016
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service
Education
GED -
Georgia Northwestern Technical College
Rome, GASkills
- Outbound calling
- Business development
- Inbound and outbound
- Communications
- Internet Sales (Less than 1 year)
- Phone Etiquette
- CRM Software
- Warehouse experience
- Customer support
- Typing
- Sales Management
- Marketing
- Call center experience
- Product organization
- Business development understanding
- Inbound and outbound calling
- Team leadership
- Active listening
- Customer assistance
- Scheduling
- Internet Sales Department
- Dealing with money
Assessments
- Customer service, Proficient, 11/01/20, Identifying and resolving common customer issues
- Customer focus & orientation, Proficient, 09/01/21, Responding to customer situations with sensitivity
- Administrative assistant/receptionist, Proficient, 08/01/21, Using basic scheduling and organizational skills in an office setting
- Sales skills, Proficient, 09/01/20, Influencing and negotiating with customers
Personal Information
- Title: Customer Service Representative
- Work Permit: Authorized to work in the US for any employer
Timeline
Dispatcher
Deaton Fleet Solutions
09.2023 - 09.2024
Internet Sales Specialist
Greenway Automotive Group
05.2022 - 05.2023
Internet Specialist
Courtesy Ford
01.2022 - 05.2022
Stacker
Americold Cold Freezer Storage
12.2020 - 08.2021
Appointment Setter
TBF Computing
06.2020 - 11.2020
BDC Representative
RIVERSIDE TOYOTA
05.2018 - 05.2020
Customer Service Representative
Sykes Enterprises Inc
01.2018 - 04.2018
Cashier
Walmart
01.2017 - 12.2017
Fast Food Cashier
Burger King
06.2016 - 12.2016
GED -
Georgia Northwestern Technical College
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