Haley Foster
St. Louis,MO
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Especially anything to do with working children. I am an organized and motivated employee eager to apply a variety of skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Public Safety Dispatcher
St. Louis County Police Department
Ballwin, MO
10.2023 - Current
- Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
- Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Used specialized software to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
Patient Service Representative
Esse Health
Saint Louis
06.2022 - Current
- Facilitated communication between patients and various departments and staff.
- Provided excellent customer service to patients and medical staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Resolved customer complaints using established follow-up procedures.
- Answered incoming calls, scheduled appointments
- Built and maintained positive working relationships with patients and staff.
- Verified patient insurance eligibility and entered patient information into system.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Used Software to schedule appointments.
- Followed document protocols to safeguard confidentiality of patient records.
Phone Operator
CenterPoint Technolgies
03.2021 - 06.2022
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Documented messages left by callers and delivered vital information to intended employees.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Took messages from callers and accurately relayed details to intended staff.
- Completed connections between callers, departments and professionals.
- Handled incoming and outgoing calls according to standard operating procedures.
- Reviewed customer account information to determine current issues and potential solutions.
- Set up and activated customer accounts.
Pharmacy Technician
Walgreens
08.2016 - 04.2021
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Interpreted and processed medication orders under supervision of pharmacist.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers in making payments on accounts and setting up payment plans.
- Set up and activated customer accounts.
OGP Associate
Walmart
10.2020 - 02.2021
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Acted as point of contact for internal and external customers across departments.
- Developed and deepened customer relationships to cultivate loyal and engaged customer base.
- Identified needs of customers promptly and efficiently.
- Answered questions and informed customers of current sales and promotions.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Cold Line Team Member
Freddy's Frozen Custard & Steakburgers
01.2019 - 08.2019
- Stocked, cleaned and maintained customer areas to help guests feel comfortable.
- Communicated clearly with co-workers to coordinate accurate customer orders for milkshakes, sundaes and other cold products.
- Completed daily prep work to stock and set up chill area.
- Assembled and presented completed cold orders such as shakes to delight customers.
- Rotated, restocked and merchandised cold display products for maximum saleability.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Education
High School Diploma -
Mccluer North High School
Florissant, MO06.2016
Skills
- Data entry
- Clear communication
- Excellent Phone Demeanor
- Inbound and Outbound Calling
- Customer Service
- High-energy attitude
- Flexible
- Dependable
- Customer assistance
- Teamwork
- Cash register operation
- Independent judgement
- Documentation and recordkeeping
- Reliable and trustworthy
- Medical Insurance
- Patient Registration
- Chart Pulling
- Demographics Information
- Appointment Scheduling
- Outbound Calling
- Patient Care and Confidentiality
- Multi-Line Telephone Systems
- HIPAA Compliance
- Patient Records Gathering
- Emergency call response
- Information gathering
- Typing speed
- Dynamic communication skills
- Emergency telephone response
- Call prioritization
- Stress tolerance
- Teamwork and collaboration
- Problem-solving
- Listening skills
Accomplishments
I was in the A+ plus program in high school
I also have experience around children, once in high school as an aid for a kindergarten class, then once more in high school as well in a high school history class.
Timeline
Public Safety Dispatcher
St. Louis County Police Department
10.2023 - Current
Patient Service Representative
Esse Health
06.2022 - Current
Phone Operator
CenterPoint Technolgies
03.2021 - 06.2022
OGP Associate
Walmart
10.2020 - 02.2021
Cold Line Team Member
Freddy's Frozen Custard & Steakburgers
01.2019 - 08.2019
Pharmacy Technician
Walgreens
08.2016 - 04.2021
High School Diploma -
Mccluer North High School