Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Public Safety Dispatcher
State of Nevada
Las Vegas, NV
05.2024 - Current
Received emergency and non-emergency calls, entered data into the computer system, and dispatched personnel to appropriate locations.
Maintained accurate records of all calls received, including time of call, caller information, nature of call, action taken, and disposition of each call.
Performed multiple tasks simultaneously while maintaining focus on priority issues.
Sales and Marketing Agent
Wynn Casino and Resort
Las Vegasq, NV
04.2023 - 08.2024
Maintained relationships with existing clients through regular contact and follow-ups.
Provided support in the development of new products and services based on customer needs.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Box Office Associate
Wynn Resorts
Las Vegas , NV
11.2023 - 05.2024
Greeted customers and provided information regarding ticketing services.
Assisted in resolving customer inquiries and complaints in a timely manner.
Managed the box office phone line and responded to incoming calls promptly.
911 Professional Candidate
Las Vegas Metropolitan Police Department
Las Vegas, NV
08.2023 - 10.2023
I was a candidate in the 911 Academy. I aquired a knowledge of LVMPD 400 codes and their priorities.
I took simulated 311 and 911 calls and entered the calls in the CAD system.
Learned different departments through presentations within LVMPD, and also became CJIS certified
Education
Paralegal Certificate -
American Institute For Paralegal
Romeoville, IL
12-1995
Associate of Arts -
Joliet Junior College
Joliet, IL
12-1990
Associate of Science -
Joliet Junior College
Joliet, IL
12-1990
Skills
Dynamic communication skills
Data Entry
Attention to Detail
Relationship Building
Goal Setting
Problem-Solving
Professional Demeanor
Telephone Etiquette
Timeline
Public Safety Dispatcher
State of Nevada
05.2024 - Current
Box Office Associate
Wynn Resorts
11.2023 - 05.2024
911 Professional Candidate
Las Vegas Metropolitan Police Department
08.2023 - 10.2023
Sales and Marketing Agent
Wynn Casino and Resort
04.2023 - 08.2024
Paralegal Certificate -
American Institute For Paralegal
Associate of Arts -
Joliet Junior College
Associate of Science -
Joliet Junior College
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