Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Hannah DeWitt

Jacksonville,NC

Summary

Dynamic Care Coordinator with a proven track record at PlushCare, adept in case management and demonstrating exceptional organizational skills. Excelled in optimizing health outcomes and resolving high-stress tech support issues, enhancing patient care and support efficiency. Skilled in both patient education and effectively managing escalated situations, showcasing a blend of hard and soft skills critical to healthcare operations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Care Coordinator - Operations

PlushCare
San Francisco, CA
01.2023 - Current

Used company software and databases to maintain records of services performed and patient conditions.

  • Assessed over 100 patients' needs daily and connected them with appropriate resources to ensure optimal health outcomes.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated tech support issues with diplomacy and professionalism, often resolving conflicts or misunderstandings between users IT department.

Behavior Technician- CONTRACT

Discovery ABA
Jacksonville, NC
07.2022 - 01.2023
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented 10's of crisis intervention strategies when necessary to maintain safe environment for both staff and clients alike during high-stress situations.
  • Assisted clients in identifying and setting goals to promote positive behavior development.
  • Enhanced client progress by implementing individualized behavior intervention plans.

Recreation Program Coordinator

City Of Jacksonville
Jacksonville, NC
07.2021 - 07.2022

Supervised 150 children in after-school program ages 5-14 daily.

  • Maintained inventory of supplies and equipment with established sign-out procedures.
  • Scheduled events in recreation facilities and monitored facility conditions.
  • Coordinated staff volunteers to supervise events and facilitate scheduled activities.

Planned and evaluated recreation and athletic programs with recreation director to support community.

Restaurant Hostess

Dallimonti's Restuarant
Pleasant Hill, CA
09.2017 - 12.2020
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled multiple high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining calm demeanor.
  • Answered 10's of customer questions about hours, seating, and menu information daily.
  • Maintained organized waitlist for busy times, ensuring efficient seating of guests.

Sales Floor Associate Cashier

Michaels Arts And Crafts
Pleasant Hill, CA
10.2015 - 12.2019
  • Helped 100's of customers complete purchases, locate items, and join reward programs daily.
  • Assisted with inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Maintained clean and organized sales floor, contributing to inviting shopping environment.

Education

Bachelor of Science - Marketing

Western Governors University
Salt Lake City, UT
10.2024

Skills

  • Case Management
  • Patient Education
  • Data Analysis
  • Direct Client Interaction
  • Customer Relationship Management (CRM)

Certification

Registered Behavior Technician (RBT)

ACE Fitness Certification

CPR

Timeline

Care Coordinator - Operations

PlushCare
01.2023 - Current

Behavior Technician- CONTRACT

Discovery ABA
07.2022 - 01.2023

Recreation Program Coordinator

City Of Jacksonville
07.2021 - 07.2022

Restaurant Hostess

Dallimonti's Restuarant
09.2017 - 12.2020

Sales Floor Associate Cashier

Michaels Arts And Crafts
10.2015 - 12.2019

Bachelor of Science - Marketing

Western Governors University
Hannah DeWitt