Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Hannah DeWitt

Jacksonville,NC

Summary

Dynamic Care Coordinator with a proven track record at PlushCare, adept in case management and demonstrating exceptional organizational skills. Excelled in optimizing health outcomes and resolving high-stress tech support issues, enhancing patient care and support efficiency. Skilled in both patient education and effectively managing escalated situations, showcasing a blend of hard and soft skills critical to healthcare operations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Care Coordinator - Operations

PlushCare
01.2023 - Current

Used company software and databases to maintain records of services performed and patient conditions.

  • Assessed over 100 patients' needs daily and connected them with appropriate resources to ensure optimal health outcomes.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated tech support issues with diplomacy and professionalism, often resolving conflicts or misunderstandings between users IT department.

Behavior Technician- CONTRACT

Discovery ABA
07.2022 - 01.2023
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented 10's of crisis intervention strategies when necessary to maintain safe environment for both staff and clients alike during high-stress situations.
  • Assisted clients in identifying and setting goals to promote positive behavior development.
  • Enhanced client progress by implementing individualized behavior intervention plans.

Recreation Program Coordinator

City Of Jacksonville
07.2021 - 07.2022

Supervised 150 children in after-school program ages 5-14 daily.

  • Maintained inventory of supplies and equipment with established sign-out procedures.
  • Scheduled events in recreation facilities and monitored facility conditions.
  • Coordinated staff volunteers to supervise events and facilitate scheduled activities.

Planned and evaluated recreation and athletic programs with recreation director to support community.

Restaurant Hostess

Dallimonti's Restuarant
09.2017 - 12.2020
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled multiple high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining calm demeanor.
  • Answered 10's of customer questions about hours, seating, and menu information daily.
  • Maintained organized waitlist for busy times, ensuring efficient seating of guests.

Sales Floor Associate Cashier

Michaels Arts And Crafts
10.2015 - 12.2019
  • Helped 100's of customers complete purchases, locate items, and join reward programs daily.
  • Assisted with inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Maintained clean and organized sales floor, contributing to inviting shopping environment.

Education

Bachelor of Science - Marketing

Western Governors University
Salt Lake City, UT
10.2024

Skills

  • Case Management
  • Patient Education
  • Data Analysis
  • Direct Client Interaction
  • Customer Relationship Management (CRM)

Certification

Registered Behavior Technician (RBT)


ACE Fitness Certification


CPR


Timeline

Care Coordinator - Operations

PlushCare
01.2023 - Current

Behavior Technician- CONTRACT

Discovery ABA
07.2022 - 01.2023

Recreation Program Coordinator

City Of Jacksonville
07.2021 - 07.2022

Restaurant Hostess

Dallimonti's Restuarant
09.2017 - 12.2020

Sales Floor Associate Cashier

Michaels Arts And Crafts
10.2015 - 12.2019

Bachelor of Science - Marketing

Western Governors University

Registered Behavior Technician (RBT)


ACE Fitness Certification


CPR


Hannah DeWitt