HANNAH DILLEY
Grove City,OH
Summary
I am currently a student at Miami University and community Behavioral Health Intern. Through my educational and life experiences I have developed a love for advocating, supporting, and serving other people. What drives me personally and professionally are my passions surrounding trauma-informed care, serving others, meeting clients where they are, and leading with empathy. I am skilled in problem-solving and active, non-judgmental listening which are essential to my professional and education experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Behavioral Health Intern
Community Behavioral Health
09.2024 - 05.2025
- Worked closely with clinical supervisors and other clinicians to receive feedback and guidance on client engagement and treatment strategies.
- Participated in ongoing professional development opportunities, staying current on best practices within the field of behavioral health.
- Provided psychoeducation and case management services to clients, increasing awareness of mental health and substance use-related issues and available resources for support.
- Contributed to program development initiatives within the organization, identifying areas for improvement and proposing evidence-based strategies for enhancing service delivery.
Server
Texas Roadhouse
06.2021 - Current
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Collaborated with management and customers to remedy issues during dining experiences
- Trained new employees on restaurant procedures
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers
Education
Bachelor of Science - Social Work
Miami University
Oxford, OH05.2025
Skills
- Cross-team collaboration
- Clinical documentation
- Active listening
- Adaptability and flexibility
- Problem solving
- Cultural Competence
- Customer service
- Making Materials Accessible in line with ADA guidelines
Certification
- Qualified Mental Health Specialist
- C-SSRS
RELEVANT EXPERIENCE
Student Shadowing | Mount Carmel East Hospital: Case Management Dept.
- Gained experience in case management roles and responsibilities while working on teams with other professionals.
- Assisted in outreach to connect clients to resources upon discharge.
- Observed patient discharge process in the Emergency Department.
Crisis Text Line Volunteer | Online Platform
- Counseled texters in need of immediate assistance .
- Supported individuals in crisis through validating dialogue, grounding techniques, mindfulness, and open-ended questions.
- Engaged in crisis intervention to help those reaching out through the text line.
Timeline
Behavioral Health Intern
Community Behavioral Health
09.2024 - 05.2025
Server
Texas Roadhouse
06.2021 - Current
- Qualified Mental Health Specialist
- C-SSRS
Bachelor of Science - Social Work
Miami University
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