HANNAH DINKINS
Haslet
Summary
Seek and maintain a fast-paced position that offers professional challenges and opportunities for growth, leveraging strong interpersonal skills, exceptional time management, and advanced problem-solving abilities. Adept at working under pressure, prioritizing task efficiency, and delivering results.
Overview
4
4
years of professional experience
Work History
Licensed Service Agent II
Goosehead Insurance Agency
Westlake
01.2025 - Current
- Clearly explain insurance policies, coverage options, and benefits to help clients make informed decisions
- Assist clients through the insurance claims process, ensuring accuracy and timely resolution
- Manage policy sales, renewals, and updates while meeting performance and compliance standards
- Build and maintain strong client relationships to encourage retention and referrals
- Maintain accurate records, databases, and bookkeeping systems to support efficient operations
Licensed Service Agent II
Goosehead Insurance Agency
Westlake
01.2025 - Current
- Updated system with order specifics and customer details, preferences, and billing information.
- Responded to customer complaints in a timely manner.
- Promoted available products and services to customers during service, account management and order calls.
Bank Teller
Genoa Banking Company
Port Clinton
01.2024 - Current
- Provided customer service and handled daily financial transactions.
- Answered questions about accounts, products, and services.
- Traveled between bank locations up to 30 miles apart depending on staffing needs.
- Efficiently handled cash in drawer at $7,500.00 up to $300,000.00 in bank vault.
- Used banking programs such as Fiserv, Precision, and BPM daily.
- Handled high dollar business customers in cash orders, change orders, and regular large cash deposits.
Area Manager
Clean Team Commercial Cleaning Company
Fremont
03.2023 - 11.2024
- Oversaw quality of services provided to customers and secure customer retention.
- Traveled between multiple locations in a shift to clean, audit, or restock building supplies.
- Hired, trained, fired, and managed employees in my designated buildings.
- Kept track of employee's clock times and scheduled around calls offs for 16 locations.
- Ensured employees comply with company protocol.
Health Officer
Summit Bechtel Reserve
Glen Jean
05.2021 - 11.2023
- Created and edited safety plans, policies and procedures.
- Responsible for hiring and firing employees, setting schedules, and assigning projects.
- Managed operations center to plan and execute evacuations and quarantine.
- Assisted in CPR certification training and planning.
- Used and assisted education for others on HIPPA.
- Managed Administrative Assistant, multiple EMTs, operations center employees and volunteer doctors.
Education
High School Diploma -
Upland High school
Upland, CaSkills
- Customer service
- Communication skills
- Problem-Solving
- Organization
- Attention to detail
- Strategic thinking
- Team Leadership
- Continuous learning
Licenses and Certificates
- Personal Lines Property and Casualty Agent
Timeline
Licensed Service Agent II
Goosehead Insurance Agency
01.2025 - Current
Licensed Service Agent II
Goosehead Insurance Agency
01.2025 - Current
Bank Teller
Genoa Banking Company
01.2024 - Current
Area Manager
Clean Team Commercial Cleaning Company
03.2023 - 11.2024
Health Officer
Summit Bechtel Reserve
05.2021 - 11.2023
High School Diploma -
Upland High school