Hannah Donaldson
Grand Rapids,MI
Summary
Self-directed and successful Influencer with proven track record of working on social media projects from concept to completion while prioritizing and creatively problem-solving to get results. Develops, writes and curates content to inform and shape opinions. Strong social network of 240,000 followers.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Social Media Influencer
Self Employed Web
12.2022 - Current
- Created, curated and managed published content for feed and stories across social media channels.
- Built relationships with other brand ambassadors and influencers to assist in social media strategy.
- Produced relevant product content to reach target customers.
- Monitored and built social media following by maintaining solid online presence via community engagement.
Customer Service Representative
Isagenix
10.2014 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
Associates In Psychology - Psychology
03.2017
Skills
- Dependable and Cooperative
- Content Development
- Social Media Trend Analysis
- Display Set Up and Arrangement
- Trend Assessment
- Social Media Content Writing
- Raw Footage Handling
- Project Deadlines
- Adobe Systems Adobe Photoshop
- Social Media Platforms
Timeline
Social Media Influencer - Self Employed Web
12.2022 - Current
Customer Service Representative - Isagenix
10.2014 - Current
Maricopa Community Colleges - Mesa Community College - Associates In Psychology , Psychology
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