Hannah Dorman
Raleigh,NC
Summary
Highly motivated professional with a background in account management coupled with a bachelor’s degree in public health. Strong leader with a unique blend of strategic relationship-building and health-focused expertise with a proven track record of creating strong client connections while managing accounts with precision. Eager to contribute my skills to a dynamic team, and committed to delivering impactful solutions that align with organizational goals.
Overview
4
4
years of professional experience
Work History
Account Manager
Assured Partners
01.2021 - Current
- Manage and support over 80 house accounts daily while resolving issues related to their company’s health benefits.
- Cultivate and maintain strong client relationships, resulting in increased customer satisfaction and long-term partnerships.
- Identify and address client concerns, resolve issues promptly, and work collaboratively with internal teams to determine solutions.
- Oversee enrollment processes and ensure compliance with healthcare regulations.
Intern
American Red Cross
05.2021 - 07.2021
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Collected data and conducted research across Eastern North Carolina.
- Created comprehensive and informational materials for volunteers.
Administrative Assistant
Vidant Medical Center Emergency Medicine
08.2019 - 03.2020
- Improved office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, inputting patient data, and preparing crucial documents.
- Assisted in maintaining accurate and up-to-date medical records.
Education
Bachelor of Science in Public Health -
East Carolina University
05.2021
Skills
- Account Management
- Critical Thinking
- Cross-Functional Collaboration
- Project Management
- Adaptability
- Client Relationship Management
- Detail Oriented
- Conflict Resolution
- Claims Processing
- Proficient in Microsoft Office
Timeline
Intern
American Red Cross
05.2021 - 07.2021
Account Manager
Assured Partners
01.2021 - Current
Administrative Assistant
Vidant Medical Center Emergency Medicine
08.2019 - 03.2020
Bachelor of Science in Public Health -
East Carolina University
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