Hannah Downey
Chicago,IL
Summary
Food service professional with seven years of experience in high-volume environments. Proven leadership skills demonstrated through team management and training initiatives. Committed to delivering exceptional customer service and operational efficiency to increase both sales and overall store morale.
Overview
6
6
years of professional experience
Work History
FOH Trainer/Server
Martins's BBQ Joint
Nashville, TN
04.2024 - 07.2026
- Exceeded guest experience expectations in a high-volume restaurant serving 2-5k customers daily.
- Promoted high quality service practices among new hires, enhancing customer satisfaction.
- Onboarded new employees, fostering a warm and enthusiastic work environment.
Cashier/Runner/Bagel Line
Proper Bagel
Nashville, TN
05.2023 - 01.2024
- Took orders efficiently and enthusiastically in fast-paced bagel spot, enhancing customer experience.
- Prepared and assembled bagel and deli orders with care and consistency, ensuring timely service.
- Maintained movement on the floor to ensure customer satisfaction, cleanliness, and service efficiency.
Server
Mellow Mushroom
Woodstock, GA
10.2021 - 01.2023
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed tables and guest needs efficiently during busy shifts.
- Handled customer inquiries and resolved issues promptly and professionally.
Host
Soulfish Cafe
Collierville, TN
08.2020 - 08.2021
- Greeted and seated guests promptly at Soulfish Café.
- Ensured cleanliness and organization of the waiting area.
- Supported servers during busy shifts by communicating guest needs effectively.
- Handled guest inquiries and provided information about menu items.
Education
Bachelor of Arts - Motion Pictures, Video Production
BELMONT UNIVERSITY
Nashville, TNSkills
- Customer service
- Staff onboarding
- Service efficiency
- Order accuracy
- POS system operations
- Quality enhancement
- Team collaboration
- Positive attitude
Timeline
FOH Trainer/Server
Martins's BBQ Joint
04.2024 - 07.2026
Cashier/Runner/Bagel Line
Proper Bagel
05.2023 - 01.2024
Server
Mellow Mushroom
10.2021 - 01.2023
Host
Soulfish Cafe
08.2020 - 08.2021
Bachelor of Arts - Motion Pictures, Video Production
BELMONT UNIVERSITY