Hannah Draves-English

• Greet visitors, family, and medical staff
• EOM financials and reports
• Scan AP invoices to accounting team
• Process payroll every two weeks
• Manage time cards and PTO requests
• RAMP accounting software
• Enter new resident EMRs

• Greet customers and answer phones in a timely and professional manner
• Schedule appointments and manage salons calendar
• Ensure the salon is clean and tidy at all times
• Assist technicians and owner with tasks as needed

• Trained in all areas of service from cooking breakfast and lunch items, to preparing an array of specialty coffees and teas.
• Controlled line and crowd with quick, efficient service, using POS in a very fast paced environment.
• Recommended products based on solid understanding of customer needs and preferences.
• Greet customers with a smile and can do attitude.
• Superior Coffee

• Controlled visitors during COVID per safety protocols.
• Generally assisted the Executive Director with AR and AP, payroll.
• Oversaw appointment scheduling and itinerary coordination for clients.
• Organized EMR documents system digitally.
• Helena Place

• Responsible for inputting information relating to all service/maintenance requests on the computerized service management system in accurate and timely manner.
• Scheduled office meetings and client appointments for staff, reserved meeting rooms arranged catering, etc
• Took calls and emails from 3 London Unilever campuses. London.
• Operative Unilever R&D

• Credit control clerk for a small, local business focusing on architectural hardware and Ironmongery.
• Allocated payments from AR, and chased payments owed
• Ensure all AP were processed on time
• Statement processing
• RB Architectural Hardware

• Administrative assistant and deputy manager in the service sales department for a company that provides 24/7 call out/repair services for automatic doors, manual doors, and roller shutters
• Logged call out requests on company specific software
• Coordinated repair calls, quotations, purchase orders, and time sheets.
• ADC – Automatic Door Company

• Maintained digital and physical filing systems.
• Oversaw office inventory activities by ordering, stocking, and shipment receiving.
• Maintained positive customer relations.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Coordinated multi-city delivery routes.
• Indian Peaks Springwater

• Provided efficient and friendly food and drink service in an extremely fast-paced restaurant
• Built relationships with customers to encourage repeat business.
• Worked flexible schedule and extra shifts to meet business needs.
• Addressed customer needs and made product recommendations.
• Hapa Sushi Grill and Sake Bar

• Worked for the US government in teams of 10 people doing volunteer work for non-profit organizations
• Performed various jobs including: Tutoring at-risk middle school children, housing construction with Habitat for Humanity, FEMA disaster relief assistance, monitoring children with activities and mentoring in a computer lab at the Boys and Girls Club.
• Cultivated strong network of providers delivering necessary assistance to marginalized communities.
• Americorps NCCC

Certificate of completion of foundation year.