Hannah Duell
New York,NY
Summary
My name is Hannah and I am a motivated worker with an engaging personality and flexible approach! I consider anticipating customer needs to facilitate enjoyable experiences as one of my many strengths. I am also a dependable worker in providing high-quality customer service to guests in professional settings with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management.
Overview
7
7
years of professional experience
Work History
Front Office Administrator
Joffrey Ballet School
11.2023 - Current
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Interacted with customers by phone, email, or in-person to provide information.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored front areas so that questions could be promptly addressed.
Server
Marseille
01.2023 - 12.2023
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
- Displayed enthusiasm and promoted excellent service to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Wine Service
Server
Green Valley Grill-Quaintance-Weaver Restaurants and Hotels
06.2021 - 01.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
- Displayed enthusiasm and promoted excellent service to customers.
- Wine Service
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Camp Counselor
City of Raleigh- Parks and Recreation
01.2020 - 01.2021
- Worked with children of varying ages, interests, skills, and developmental levels.
- Led groups of children safely through a variety of camp activities.
- Communicated with parents about campers' activities and reported concerns and suggestions to the supervisor.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
Retail Sales Associate
Francesca's Boutique
01.2019 - 05.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve their needs.
Hostess
Manchester's Bar & Grill
01.2017 - 03.2019
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
Education
Bachelor of Arts - Dance, Arts Administration
University of North Carolina Greensboro
Greensboro, NC12.2022
High School Diploma -
Leesville Road High School
Raleigh, NC06.2018
Skills
- Customer Service
- Attention to Detail
- Problem-solving
- Positive, Warm Attitude
- Hard-working
- Multi-tasking
Timeline
Front Office Administrator
Joffrey Ballet School
11.2023 - Current
Server
Marseille
01.2023 - 12.2023
Server
Green Valley Grill-Quaintance-Weaver Restaurants and Hotels
06.2021 - 01.2023
Camp Counselor
City of Raleigh- Parks and Recreation
01.2020 - 01.2021
Retail Sales Associate
Francesca's Boutique
01.2019 - 05.2019
Hostess
Manchester's Bar & Grill
01.2017 - 03.2019
Bachelor of Arts - Dance, Arts Administration
University of North Carolina Greensboro
High School Diploma -
Leesville Road High School
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