Leo Patterson
Portland,OR
Overview
17
17
years of professional experience
Work History
General Manager, IHG Hotels and Resorts
Holiday Inn Express NW Portland - Pacific Inns
Portland, Oregon
11.2024 - Current
- Oversaw daily operations of 90-room hotel, ensuring efficient service delivery.
- Drove revenue growth through strategic sales initiatives and rate management.
- Achieved 98% on IHG quality assurance assessments, reflecting compliance with brand standards.
- Increased IHG Loyalty recognition by 20% through team training on service tools.
- Participated in revenue calls to align strategies and optimize performance.
General Manager, by Wyndham Hotels and Resorts
La Quinta Portland Airport - Pacific Inns
Portland, Oregon
11.2021 - 11.2024
- Managed daily operations of 98-room airport hotel, ensuring efficient service delivery.
- Supervised over 25 staff members across all departments to uphold quality standards.
- Controlled budgeting and profit & loss statements to maintain financial health.
- Maintained Wyndham quality assurance standards to exceed industry benchmarks.
- Enhanced guest satisfaction scores to exceed 85% through targeted service improvements.
General Manager, IHG Hotels and Resorts
Holiday Inn Express Jantzen Beach - Pacific Inns
Portland, Oregon
11.2016 - 11.2021
- Increased occupancy and ADR through strategic yield management and guest satisfaction initiatives.
- Developed financial plans, set room rates, and managed hotel budgets to achieve profit targets.
- Enhanced public image by promoting hotel through marketing efforts and community engagement.
- Recruited, trained, and evaluated staff to optimize performance and development.
- Ensured compliance with safety, licensing, and health regulations through monthly safety meetings.
- Maintained accurate financial records while managing petty cash reimbursements and reporting.
Assistant General Manager, IHG Hotels and Resorts
Staybridge Suites Six Flags
San Antonio, Texas
10.2015 - 11.2016
- Executed sales initiatives, enhancing hotel visibility in client relations.
- Trained staff to meet performance standards and conducted evaluations.
- Oversaw accounts receivable reconciliation process to maintain accurate financial records.
- Participated in weekly sales meetings and revenue calls to strategize growth initiatives.
- Managed hiring processes, evaluations, and performance reviews alongside General Manager.
Front Office Manager, IHG Hotels and Resorts
Holiday Inn Express NW Portland - Pacific Inns
Portland, Oregon
05.2008 - 10.2015
- Processed direct bill applications and client credit checks, and monitored accounts receivables
- Collaborated with sales team to align client requirements with profitable solutions.
- Participated in weekly revenue management strategy calls
- Managed front desk hiring, training, evaluations, coaching, and performance reviews
- Conducted property tours for prospective clients
Skills
- Revenue management
- Event management
- Sales strategy
- Process improvement
- Training and development
- Budget management
- Safety compliance
- Marketing strategy
- QA compliance
Timeline
General Manager, IHG Hotels and Resorts
Holiday Inn Express NW Portland - Pacific Inns
11.2024 - Current
General Manager, by Wyndham Hotels and Resorts
La Quinta Portland Airport - Pacific Inns
11.2021 - 11.2024
General Manager, IHG Hotels and Resorts
Holiday Inn Express Jantzen Beach - Pacific Inns
11.2016 - 11.2021
Assistant General Manager, IHG Hotels and Resorts
Staybridge Suites Six Flags
10.2015 - 11.2016
Front Office Manager, IHG Hotels and Resorts
Holiday Inn Express NW Portland - Pacific Inns
05.2008 - 10.2015