Hannah Eberle
Milton
Summary
Adaptable and compassionate professional with 19 years of experience in veterinary medicine, operations, and customer service leadership. Proven success in managing high-performing teams, educating clients, and mastering technical skills under pressure. Known for reliability, empathy, and dedication whether assisting in complex surgeries, coaching new hires, or managing productivity in multifaceted businesses. Now seeking to leverage a broad skill set in a new industry with opportunities for growth and meaningful impact.
Overview
19
19
years of professional experience
Work History
Senior Veterinary Technician
Animal Eye Clinic of Pensacola
07.2020 - Current
- Provide high-level technical support and patient care in a veterinary ophthalmology surgical clinic.
- Lead training and mentorship for new technicians and front-desk staff.
- Perform advanced procedures including IV and arterial catheterization, anesthetic monitoring, surgical prep, and diagnostics.
- Ensure continuity of operations, including receptionist duties when understaffed.
- Trusted by lead surgeon to assist in high-risk surgeries and manage surgical flow.
- Key Achievements:
- Developed rare arterial catheter placement skill with >50% success rate.
- Acknowledged as most reliable and highest-paid technician by leadership.
- Grew from limited technical skillset to surgical right-hand within five years.
Office Manager / Assistant to the Regional Manager / Groomer / Vet Assistant / Client Ambassador
Veterinary United
01.2016 - 07.2020
- Directed operations for a busy multi-service animal hospital, daycare, boarding facility, and grooming salon.
- Oversaw hiring, onboarding, and coaching of all support staff.
- Managed client relations, education, and problem resolution across medical and hospitality services.
- Responsible for hospital budgeting, scheduling, and productivity metrics.
- Cultivated long-term client loyalty through exceptional care and communication.
Salon Manager / Senior Education Instructor / Trainer Mentor / Sales Coach
Petco
11.2010 - 11.2015
- Led training and grooming teams in a high-volume retail setting.
- Managed education programs and staff development across multiple stores.
- Drove productivity, scheduling, and employee engagement through coaching and planning.
- Increased service revenue through hands-on training in client needs assessment and sales strategies.
Client Care / Technician Assistant
Advanced Petcare of Oakland
09.2009 - 10.2010
- Supported veterinarians in daily procedures and diagnostics.
- Delivered direct communication and education to pet owners.
- Managed scheduling, check-ins, and client relations.
Media Specialist / Photographer
Camp Patmos
05.2008 - 08.2009
- Documented summer programs via photography and video for marketing and family communications.
- Created and managed digital archives and media content.
- Supported camp programming and event execution.
Veterinary Attendant
Goodison Veterinary Center
08.2006 - 08.2009
- Assisted with animal handling, cleaning, feeding, and basic client support.
- Developed foundational understanding of animal care, clinic flow, and customer interaction.
Education
Bachelor of Arts - English, Literature Focus
Oakland University
Rochester, MI12-2013
Associate of Arts - English
Oakland Community College
Auburn Hills, MI05-2010
High School Diploma -
Lake Orion High School
Lake Orion, MI04-2008
Skills
- Team Leadership & Staff Training
- Client Education & Customer Service
- Budgeting, Scheduling & Productivity Management
- Diagnostic & Surgical Technical Support
- Conflict Resolution & Communication
- Cross-Departmental Collaboration
- Operations & Business Development
- Adaptability & Lifelong Learning
Timeline
Senior Veterinary Technician
Animal Eye Clinic of Pensacola
07.2020 - Current
Office Manager / Assistant to the Regional Manager / Groomer / Vet Assistant / Client Ambassador
Veterinary United
01.2016 - 07.2020
Salon Manager / Senior Education Instructor / Trainer Mentor / Sales Coach
Petco
11.2010 - 11.2015
Client Care / Technician Assistant
Advanced Petcare of Oakland
09.2009 - 10.2010
Media Specialist / Photographer
Camp Patmos
05.2008 - 08.2009
Veterinary Attendant
Goodison Veterinary Center
08.2006 - 08.2009
Bachelor of Arts - English, Literature Focus
Oakland University
Associate of Arts - English
Oakland Community College
High School Diploma -
Lake Orion High School
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