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Serina Castillo
Senior Vet Technician
Lake Panasoffkee,FL
Work Preference
Summary
Dedicated Veterinary Technician with expertise in pet health education, nutrition, and anesthesia monitoring. Committed to animal welfare and effective client education, ensuring high standards of care and improved patient outcomes in emergency situations. Skilled in thriving in high-pressure environments, providing essential support for optimal animal health.
Overview
10
10
years of professional experience
Work History
Senior Veterinary Technician
Planned Pethood Cares
Lake Panasoffkee
12.2022 - 03.2026
- Assisted veterinarians in diagnosing and treating animal health issues.
- Maintained accurate medical records and updated patient information efficiently.
- Sterilized surgical instruments and prepared operating rooms for procedures.
- Educated pet owners on proper care, nutrition, and preventive health measures, enhancing pet well-being and compliance with health protocols.
- Monitored anesthesia levels and vital signs during surgical procedures.
- Trained junior staff on veterinary practices and clinic protocols effectively.
- Performed laboratory tests such as fecal examinations, urinalysis, blood counts and skin scrapings.
- Provided comprehensive nursing care for hospitalized animals, including wound cleaning, bandaging, medication administration, and monitoring vital signs to support recovery.
- Maintained aseptic techniques when handling sterile instruments or solutions.
- Captured detailed radiographs to assist veterinarians in diagnosing medical conditions in animals.
- Maintained a clean work environment by sterilizing equipment between uses, disposing of waste materials properly, washing cages daily and ensuring that all areas are free from debris.
- Assisted veterinarians in performing medical treatments, such as vaccinations and minor surgical procedures.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Assessed conditions of animals upon arrival at the clinic or hospital, identifying symptoms of illness or injury to ensure timely treatment.
Kennel Supervisor
Sumter County Animal Control
Lake Panasoffkee
02.2021 - 11.2022
- Managed kennel staff schedules and assignments.
- Ensured cleanliness and sanitation of all animal housing areas.
- Supervised daily care and feeding of shelter animals.
- Monitored animal health and reported any concerns to veterinarians.
- Trained new staff on proper animal handling techniques.
- Organized adoption events, successfully facilitating animal placements into loving homes.
- Assisted in behavioral assessments of shelter animals for potential adoption.
- Oversaw new intakes by assigning kennels and managing quarantines.
- Coordinated adequate exercise time to keep dogs healthy and happy.
- Responded to emergency situations involving animals in a timely manner.
- Assisted customers with selecting appropriate pets based on their lifestyle preferences and family size.
- Prepared feeding schedules according to individual dietary needs while monitoring food consumption levels.
- Kept detailed records of animal numbers, medical issues, and behavioral concerns to support effective care and management.
- Recruited volunteers to handle non-critical tasks and give animals wide-ranging interactions.
- Communicated regularly with management team regarding staffing concerns or other issues impacting operations.
- Administered medications and provided first aid to animals.
- Supervised daily activities of kennel staff, ensuring quality care for all animals.
- Provided guidance to kennel personnel on animal handling techniques, health issues, safety protocols, and customer service policies.
Kennel Technician
Your Humane Society SPCA
Lake Panasoffkee
05.2020 - 11.2020
- Maintained cleanliness and sanitation of kennel facilities and animal areas.
- Monitored animal behavior and health, reporting concerns to veterinary staff.
- Assisted with feeding schedules and ensured proper nutrition for animals.
- Engaged with visitors to facilitate understanding of pet adoption processes and encourage adoptions.
- Supported training programs for shelter animals to improve their socialization and increase adoptability.
- Coordinated daily exercise routines for dogs to ensure physical fitness and mental stimulation.
- Collaborated with team members to improve kennel operations and animal care practices.
- Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
- Monitored animals for signs of illness or distress and reported to supervisor immediately.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Inspected kennels regularly for any possible health hazards or maintenance concerns.
- Responded to emergency situations in a timely manner while following safety protocols.
- Provided humane treatment of all animals at all times.
- Monitored environmental conditions and nearby animals to ensure dog safety.
- Maintained clean and orderly play yards, kennels and cages.
- Walked dogs while enforcing good behavior and manners.
- Developed positive relationships with volunteers who provided support during busy periods.
- Participated in training sessions to stay up-to-date on industry trends and best practices.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Taught animals sit, stay and other basic commands.
Customer Service Sales Representative
AT&T Call Center
Ocala
11.2015 - 02.2019
- Resolved escalated customer complaints with professionalism, ensuring positive outcomes and customer retention.
- Identified customer needs to recommend appropriate offerings, contributing to profitability and revenue growth.
- Suggested additional products or services that may benefit the customer's needs.
- Educated clients on product features and promotions to enhance customer understanding and satisfaction.
- Educated customers on product features and technical details to highlight benefits.
- Listened to customer needs to identify and recommend best products and services.
- Processed orders and managed customer accounts efficiently.
- Assisted customers with billing inquiries and service plans.
- Greeted and assisted customers to foster positive experiences.
- Resolved technical issues through troubleshooting and support.
- Performed follow-up calls to confirm customer satisfaction with product or service received.
- Built sustainable relationships with customers through open communication.
- Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.
- Maintained an understanding of competitive landscape in order to effectively respond to changing market dynamics.
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
- Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
- Provided accurate information about products and services.
- Compiled reports on overall customer satisfaction.
- Provided feedback from customers to management regarding service failures or customer concerns.
- Ensured compliance with all applicable laws and regulations related to the sale of goods or services.
- Adhered to company policies when dealing with customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified potential opportunities to upsell products or services.
Education
High School Diploma And CDA Equivalency - General Subjects And Childcare
Robert Morgan
Miami, FL06-1996
Skills
- Surgical assistance
- Anesthesia monitoring
- Patient assessment
- Wound care
- Emergency response
- Animal behavior management
- Animal behavior
- Advanced restraint techniques
- Feline restraint
- Urinalysis techniques
- Skin scraping
- Fluorescein stain test
- Heartworm diagnostic testing
- Vaccinations
- IM injection
- Euthanasia
- Medication administration
- Staff training
- Client education
- Customer service
- Effective communication
- Problem solving
- Sanitation protocols
Timeline
Senior Veterinary Technician
Planned Pethood Cares
12.2022 - 03.2026
Kennel Supervisor
Sumter County Animal Control
02.2021 - 11.2022
Kennel Technician
Your Humane Society SPCA
05.2020 - 11.2020
Customer Service Sales Representative
AT&T Call Center
11.2015 - 02.2019
High School Diploma And CDA Equivalency - General Subjects And Childcare
Robert Morgan