Hannah Eddis
Pensacola,FL
Summary
Compassionate community engagement professional skilled in empowering families through targeted interventions. Demonstrates high productivity and efficiency in service delivery and reporting, ensuring timely outcomes. Expertise in case management, crisis intervention, and community relations, complemented by strong empathy, communication, and critical thinking abilities. Aiming to leverage these skills to foster positive community impact and enhance service effectiveness.
Overview
10
10
years of professional experience
Work History
Child Protective Investigator
Department Of Children and Families, State of Florida
Pensacola, FL
02.2025 - Current
- Conducted thorough investigations into child welfare allegations and safety concerns through interviews and information collection.
- Used job-related software to compose, prepare correspondence, case notes, and technical reports.
- Managed comprehensive caseload, ensuring proper procedures were followed, and detailed documentation was completed in a timely manner.
Registered Behavior Technician
Innovative Behavioral and Consulting Services
Pensacola, United States
06.2023 - 11.2024
- Managed a case load of up to 12 clients delivering medically necessary trauma-informed care of applied behavioral analysis and intervention.
- Daily responsibilities include maintaining confidentiality or HIPPA and PII while providing daily care of routine and skill acquisition across various settings.
- Proficient knowledge of insurance billing requirements and completion of thorough and detailed analysis of individual care.
Customer Experience Coordinator
TJ Maxx
Pensacola, United States
03.2022 - 06.2023
- Daily responsibilities include proper handling of money, schedules, and inventory.
- Enhancing customer relations on all levels.
- Overseeing a team of over 50 associates ensuring prompt, professional, and courteous customer service.
- Actively involved in training, mentorship, and safety protocols to include providing timely progress reports.
- Maintaining customer relations by actively problem solving while keeping with company core values of honesty, integrity, and culture.
Quality Control Manager
Wind River Rentals
Pensacola, United States
08.2021 - 02.2022
- Ensured proper adherence to quality standards and procedures amidst the COVID-19 pandemic.
- Implementing guest and employee safety precautions and proper sanitation procedures for over 30 rental properties.
- Responsibilities within this role also include composing employees’ schedules, employee payroll, owner payouts, routine maintenance, and regular safety checks.
Intelligence Specialist
U.S. Navy
Pensacola, United States
01.2016 - 05.2021
- Daily responsibilities included leadership and accountability of over 30 sailors, conducting training sessions, high priority research, and time-sensitive briefings.
- Maintaining positive relations among a diverse set of individuals.
- Punctuality, discipline, and time management skills attained during this time are unmatched by any other environment.
- Conducted command-wide training for 350 sailors on various topics, developing training material, and organizing study groups.
Education
Bachelor's degree - Psychology
University of West Florida
Pensacola, FL, United States05.2024
Skills
- Training and development
- Problem solving
- Effective communication
- Feedback delivery
- Physical and digital organization
- Conflict resolution
Languages
American Sign Language
Professional
Spanish
Limited
Timeline
Child Protective Investigator
Department Of Children and Families, State of Florida
02.2025 - Current
Registered Behavior Technician
Innovative Behavioral and Consulting Services
06.2023 - 11.2024
Customer Experience Coordinator
TJ Maxx
03.2022 - 06.2023
Quality Control Manager
Wind River Rentals
08.2021 - 02.2022
Intelligence Specialist
U.S. Navy
01.2016 - 05.2021
Bachelor's degree - Psychology
University of West Florida