Kali Copass

• Advocated for victims during difficult situations by filing police reports and connecting to needed services.
• Reviewed and analyzed violent crime reports to identify crime trends.
• Responded to emergency situations involving children requiring immediate attention.
• Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
• Facilitated communication between involved parties while protecting confidentiality of information.
• Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
• Worked with community resources to engage youth in pro-social activities and help families access services.
• Conducted in-depth interviews with children, guardians, doctors, nurses and law enforcement to gain insight into individual cases.
• Remained composed and calm when interacting with individuals, taking into account that children and families were involved in high-stress situations.
• Identified appropriate community resources and provided referrals for services.
• Investigated each child's living environment to determine whether home was safe or presented risks.

Developed and implemented engaging lesson plans to accommodate varied student learning styles.

• Documented student progress and provided regular updates to parents.
• Monitored student progress and provided feedback to students, parents and school administrators.
• Collaborated with colleagues to develop innovative approaches to teaching.
• Provided instruction for students in core subject areas.
• Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems.
• Adapted teaching methods and instructional materials to meet students' varying needs and interests.

• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Greeted new customers, discussed specials, and took drink orders.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Trained new waitstaff on proper food handling, customer service and safety procedures.

• Answered customers' questions, recommended items, and recorded order information.
• Used cash registers and credit card machines to cash out customers.
• Processed orders and sent to kitchen employees for preparation.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

• Provided instruction for students in core subject areas.
• Monitored student performance and provided feedback to inform instruction.
• Kept accurate and current attendance records and assignment sheets to maintain file compliance.
• Developed and implemented engaging lesson plans to accommodate varied student learning styles.
• Adapted teaching methods and instructional materials to meet students' varying needs and interests.
• Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems.

• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Trained staff members on use of POS system.
• Scheduled and rotated staff for adequate coverage and fair distribution of workload.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Stayed current with industry trends and innovations to boost competitiveness and customer appeal.