Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Hannah Emison

Jackson,TN

Summary

Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.

Overview

5
5
years of professional experience

Work History

Salon Director In Training

Sun Tan City
03.2023 - Current
  • Conducted employee performance assessments and provided feedback that would help workers reach monthly goals.
  • Greeted patrons upon arrival at salon.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Handled employee scheduling and coverage needs during business hours.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
  • Maintained client waiting area, ensuring that it was always spotless and neat.
  • Mentored salon employees in upselling techniques and tried-and-true marketing methods to enhance service and boost sales opportunities.

Senior Lead of Cash Wrap

Old Navy
06.2021 - 02.2023
  • Processed returns per policies and assisted cashiers with complex returns.
  • Maintained awareness of current ads, promotions and events to plan for weekly ads.
  • Scheduled and assigned work assignments to retail team and oversaw completion of tasks.
  • Prepared daily bank deposits and cash and coin orders.
  • Operated register to process credit card, cash and debit transactions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.

Assistant Salon Director

Sun Tan City
08.2020 - 05.2021
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Maintained general appointment calendar and set shift schedules.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.

Sales Associate

R&J Feed Supply
09.2018 - 08.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

Bachelor of Arts - Criminal Justice

University of Memphis
Memphis, TN
05.2024

Skills

  • Opening and Closing Duties
  • Employee Coaching
  • Customer Interaction
  • Time management

Accomplishments

    Top Membership Sales for Sun Tan City (2021, 2023)

    Top Credit Card Captures for Old Navy (2021, 2022)

Timeline

Salon Director In Training

Sun Tan City
03.2023 - Current

Senior Lead of Cash Wrap

Old Navy
06.2021 - 02.2023

Assistant Salon Director

Sun Tan City
08.2020 - 05.2021

Sales Associate

R&J Feed Supply
09.2018 - 08.2020

Bachelor of Arts - Criminal Justice

University of Memphis

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Hannah Emison