Mary-Quinn Bridges
Chattanooga,TN
Summary
Multi-tasking Salon Director offering excellent employee coaching and mentoring capabilities. Energetic individual who handles customer issues with poise and composure. Excellent record of budget management and revenue improvement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Salon Director
Sun Tan City
01.2024 - Current
- Mentored salon employees in upselling techniques and tried-and-true marketing methods to enhance service and boost sales opportunities.
- Enhanced client satisfaction by providing exceptional customer service and addressing their individual needs.
- Maintained a clean and inviting salon atmosphere, ensuring client comfort during appointments.
- Ensured compliance with health regulations within the salon premises while maintaining high safety standards at all times.
- Implemented comprehensive staff training programs, resulting in improved performance and skill development.
- Managed daily operations of the salon, delegating tasks effectively to maximize productivity.
- Conducted employee performance assessments and provided feedback that would help workers reach monthly goals.
Assistant Salon Director
Sun Tan City
02.2022 - 01.2024
- Maintained a clean, safe, and inviting salon environment with strict adherence to sanitation guidelines and regulations.
- Assisted salon director in setting and achieving ambitious sales goals, driving a culture of excellence within the team.
- Enhanced client satisfaction by providing exceptional customer service and addressing individual needs.
- Boosted salon revenue through effective marketing strategies, engaging social media presence, and targeted promotions.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
Sales Associate
Bed Bath & Beyond
04.2020 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
Bachelor of Science - Psychology
The University of Tennessee - Chattanooga
Chattanooga, TN05.2026
High School Diploma -
East Hamilton High School
Ooltewah, TN05.2022
Skills
- Salon safety and security
- Customer Satisfaction
- Opening and closing duties
- Customer interaction
- Relationship Building
- Employee Training
- Task Delegation
- Staff Motivation
- Scheduling Coordination
- Staff Development
- Trained and proficient in Microsoft 360
- Problem-solving skills
- Decision-making skills
- Cleanliness and sanitation
Timeline
Salon Director
Sun Tan City
01.2024 - Current
Assistant Salon Director
Sun Tan City
02.2022 - 01.2024
Sales Associate
Bed Bath & Beyond
04.2020 - 08.2021
Bachelor of Science - Psychology
The University of Tennessee - Chattanooga
High School Diploma -
East Hamilton High School
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